
Service Desk Analyst
7 days ago
**Job Details**:
**Location**
Adelaide
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH98731_1676523906
**Contact**
Aparna Malik
**Posted**
about 4 hours ago
We have multiple requirements for Service Desk from L1 to L3 support for contract positions (short to long term roles available)
MUST HAVE:
- VALID FULL TIME WORKING RIGHTS WITH NO LIMITATIONS
- CANDIDATE BASED IN ADELAIDE OR WILLING TO RELOCATE
- Demonstrated experience supporting users in an enterprise IT environment with a minimum of 1 year industry experience.
- Experience working effectively in a team environment.
- Excellent communication skills with the ability to effectively communicate technology to a diverse range of users.
The main job duties and responsibilities:
- Diagnose and escalate technical hardware and software issues
- Advise user on appropriate action
- Update, where required, and follow standard help desk procedures
- Log all help desk interactions
- Follow up with customers and users to ensure complete resolution of issues
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
If interested in the above role, APPLY NOW
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