Salesforce Administrator

17 hours ago

Richmond, Australia MTP Services Full time

Work within an Agile delivery methodology
- Exhibit a good understanding of the Salesforce platform, with the ability to bui
- Flexible working arrangements

About the Project:
Our client is are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component.

Duties include:

- Obtain a detailed understanding of the organisations complex business processes and rules
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups and sharing rules.
- Exhibit a good understanding of the Salesforce platform, with the ability to build or troubleshoot automated processes such as Flows using declarative tools
- Work out of a Level 2 support queue, investigating tickets and support requests raised by users
- Perform interrogation of various log sources to investigate issues
- Develop and maintain documentation on processes and configuration
- Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
- Undertake data analysis, data loading and reporting
- Work within an Agile delivery methodology
- Knowledge transfer and training within the team
- Willingness to learn and support new technologies including Salesforce Industries Omnistudio (Vlocity)

Criteria

**Essential criteria**

**1.**More than 2 years’ experience within Salesforce eco-system**2.**Certified Salesforce Admin/Certified Platform App Builder**3.**Strong problem solving and trouble-shooting skills**4.**Demonstrates enthusiasm towards continued learning and development**Desirable criteria**

**1.**Hands on experience with version control, branching and metadata deployments

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