Senior Salesforce Service Cloud Developer

2 days ago


Richmond, Victoria, Australia MECCA Brands Full time $120,000 - $180,000 per year

We are seeking an experienced Senior Salesforce Service Cloud Developer to oversee and drive the technical strategy for our Salesforce Service Cloud and Salesforce Loyalty Management platforms.

The Role You Could Play
You will be instrumental in designing, implementing, and maintaining scalable Salesforce solutions that align with business goals while ensuring the highest level of system performance and user experience.

As the Senior Salesforce Service Cloud Developer, you will be responsible for ensuring the successful delivery of projects, enhancements as well as ensuring the health and stability of the Salesforce platforms. You will also provide Level 3 and Level 4 support to the business, working closely with stakeholders to understand their needs and translating them into effective solutions. A key role within the enterprise, the Senior Salesforce Service Cloud Developer role requires a combination of technical expertise, leadership capabilities, and business acumen.

Some of your key responsibilities include:

  • Lead the design, development, and implementation of Salesforce solutions, focusing on Service Cloud and Salesforce Loyalty Management
  • Manage Level 3/4 support, ensuring system stability, performance, and adherence to security, compliance, and patching standards
  • Oversee development of customizations (Apex, Lightning, automation flows), third-party integrations, and data integrity
  • Mentor and guide team members, promoting best practices, innovation, and continuous learning
  • Collaborate with business stakeholders and product teams to translate functional and non-functional requirements into scalable technical solutions
  • Drive the Salesforce technical roadmap, risk management, vendor evaluation, and system scalability planning
  • Maintain strong communication with both technical and non-technical audiences, including external partners and vendors
  • Apply knowledge of ITIL, SLAs, contact center operations, and customer service processes to enhance solution delivery

What You Will Bring

We're looking for a seasoned Salesforce professional with a strong background in Service Cloud, solution architecture, and cross-functional leadership. You'll bring technical depth across Salesforce products, hands-on development expertise, and a proven ability to deliver scalable, integrated solutions that meet evolving business needs.

Our ideal candidate has:

  • 5+ years' experience in Salesforce Service Cloud development, administration, and solution architecture
  • Deep knowledge of Salesforce Service Cloud (Case Management, Omni-Channel, etc.)
  • Strong skills in Apex, Flows, Lightning Components, Lightning Web Components, SOQL/SOSL, OmniStudio, and automation tools
  • Experience with complex integrations using APIs, MuleSoft, and data migration tools
  • Demonstrated ability to produce solution designs and technical documentation
  • Excellent stakeholder and team leadership capabilities, including mentoring and project delivery
  • Exposure to Amazon Connect, Einstein Bots, Field Service, and third-party AppExchange integrations
  • Experience with CI/CD, test automation, and performance/load testing tools
  • Salesforce certifications and hands-on experience with Salesforce Marketing Cloud and/or Salesforce Loyalty Management highly desirable

Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way

Some of our other team member benefits include:

  • Professional development programs and first-class digitised learning offering
  • Health and well-being initiatives
  • Reward and recognition programs
  • Access to bonus and incentive programs
  • Access to quarterly product allowance
  • Up to 40% discount

Benefits are subject to company policy, as updated from time to time.
There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.  To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit



  • Richmond, Victoria, Australia MECCA Brands Full time $90,000 - $120,000 per year

    MECCA is currently seeking a Salesforce Administrator & Functional Consultant to join our Digital team on a 12-month fixed-term contract.The Role You Could PlayThe Salesforce Administrator & Functional Consultant is responsible for administering, maintaining, and enhancing the Salesforce platform while also acting as a trusted advisor to business...


  • Richmond, Victoria, Australia Brown Family Wine Group (BFWG) Full time $90,000 - $120,000 per year

    Introduction:About Us: Brown Family Wine Group, an innovative family-owned multi brand wine business, is one of Australia's most loved and trusted wine companies. We have evolved from a single brand to a family of brands that now includes Brown Brothers, Devil's Corner, Pirie, Tamar Ridge, and Innocent Bystander.We are a proud and passionate business who are...


  • Richmond, Victoria, Australia MECCA Brands Full time $120,000 - $180,000 per year

    We're looking for a curious and experienced Senior Software Engineer to help shape the future of how beauty meets technology at MECCA, you'll play a key role in shaping the future of MECCA's digital experience and engineering scalable, high-performing web applications that delight our customers and empower our teams.The Role You Could PlayThis role goes...


  • Richmond, Victoria, Australia REA Group Full time $200,000 - $250,000 per year

    Make an impact leading exciting squads utilising new AI technologiesWork across multiple leading property brands impacting millions of usersPermanent full time role based in RichmondWe're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with...


  • Richmond, Victoria, Australia Elastic Full time $80,000 - $120,000 per year

    Business Development Manager - (12month contract)About the jobWe're on the lookout for a results-driven, sales-focused Business Development Manager to accelerate Elastic's growth and expand our client base. This is a true hunter role, you'll be creating opportunities, opening doors, and building a strong pipeline of new business across multiple markets....

  • Senior Chef de Partie

    2 weeks ago


    Richmond, Victoria, Australia Corner Hotel Full time $90,000 - $120,000 per year

    The Corner Hotel Richmond, known for its commitment to great food, and exceptional customer service, is looking for a senior CDP to join our team of passionate professionals.  We're a classic pub steeped in history, with an internationally influenced menu that offers well executed pub classics.As a senior Chef de Partie you will assist in delivering...


  • Richmond, Victoria, Australia North Richmond Community Health Full time $100,000 - $130,000 per year

    generous salary packaging optionsstrong connection to community and innovationFull-time, permanentAbout the roleAs Senior Practice Nurse, you will provide both clinical leadership and team supervision, ensuring the delivery of high-quality, person-centred nursing care to a diverse community. This is a hands-on leadership role where you'll oversee daily...


  • Richmond, Victoria, Australia REA Group Full time $80,000 - $120,000 per year

    Melbourne basedPermanent roleHybrid ways of workingWe're REAWith bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.Our people are the key to our success. At the heart of...


  • Richmond, Victoria, Australia Vitality Brands Worldwide Full time $1,560,000 per year

    *Salary: $130,000 - $140,000 + super*At Vitality Brands, we're dedicated to developing products that help people feel healthier and happier. As the proud makers of some of Australia and New Zealand's most trusted personal care and sun protection brands - including Cancer Council Sunscreen, epzen, Senne Skin, Essano, Essano HappySkin, Dominate & Shockwaves...

  • Senior Risk

    2 days ago


    Richmond, Victoria, Australia Dabble Full time $120,000 - $180,000 per year

    In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021. We're here to deliver extraordinary - with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement.We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and...