Account Manager

2 weeks ago

Melbourne, Australia Maddocks Full time

We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.

**About the role**

As an Account Manager, you will be focused on managing the recovery and operational aspects of client accounts. This role involves monitoring account statuses, managing collections, and ensuring that recovery goals are met. Under instruction from specified clients, monitor and collect outstanding payments from debtors in order to successfully discharge debt to the Clients, following the necessary procedures and adhering to the requirements of relevant legislation and regulations.

Debtor Management
- Manage legal and pre legal files for allocated accounts to ensure all files are actioned and progressed to the next stage.
- Prepare Letters of Demand
- Upon Instruction from clients, issue Magistrates' Court complaints for recovery of monies following the required legal procedures
- As necessary, generate Court documents on CMS portal
- Undertake Company searches and Title Searches

Client and matter management
- Build rapport and relationship with key stakeholders for managed accounts
- Liaise with clients to report on outstanding matters and to receive further instruction
- Provide advice to clients on next action and different options available for recovery
- Prepare relevant activity and cost reports for the client for review and comment

**About you**

Ideally you will have:

- A working knowledge of the Local Government Act 1989 and Magistrate Court rules
- A working knowledge or ability to become familiar with Section 60 of the Trade Practices Act 1974
- Familiarity with the Privacy Act 1988 and subsequent Privacy Amendment (Private Sector) Act 2000
- Attention to detail, able to produce accurate, high quality work
- Able to prioritise workloads according to levels of urgency

**Why join Maddocks?**

Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:
**A diverse and inclusive workplace**: We have been named an employer of Choice for Gender Equality by the Workforce Gender Equality Agency (WGEA) every year since 2004 along with being named a Silver Employer at the Australian Workplace Equality Index's 2024 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Gender Equality Network, Maddocks CALD, Maddocks Disability Inclusion and Maddocks Pride groups.

**Career Development**: Learn and develop through structured learning and development programs at each stage of your career and study support programs.

**Community involvement**: give back to the communities in which we operate through our thriving pro bono and grants programs and staff volunteering initiatives.

**Work flexibly**: work in a hybrid way with part of your week in the office and support to set up your home office.

**Wellbeing & Benefits**: access to up to 20 weeks paid parental leave, discounted gym memberships & health insurance, salary continuance insurance, Employee Assistance Program and parents and carers wellbeing programs.

Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.

**Ready for your next career move? Make your Move to Maddocks

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