Account Manager

**ICT Account Manager**

Positions available in : Melbourne, Sydney, Perth and Brisbane

Work Type: Hybrid/ Remote

Permanent /Full time opportunity

Our team of more than 600 represents 17 nationalities and 20 languages on four continents. Our goal is to help medium to enterprise organisations improve, innovate and grow through advisory, change management all on the Salesforce Platform. At Simplus, culture comes first. Guided by our values of stewardship, critical thinking, and an underdog spirit, we place ideas in front of titles, value diversity, and continually strive to serve our customers and each other.
- As a member of Simplus we all have three (3) primary responsibilities:_
- Be a critical thinker: solve tough problems for the world’s biggest brands, work together, and be relentless in ensuring successful outcomes for clients.
- Be a steward: look after each other and the company on our collective journey to success by being accountable, doing the right thing, and promoting a caring corporate culture.
- Be an underdog: be determined, crafty, spirited, resilient, and tenacious. Challenge conventional wisdom and refuse to take no for an answer.

**Required Skills**:

- 5+ Years experience within a Account Manager role coupled with Salesforce client Account Management/ Sales experience across the platform (Salesforce CPQ, FSL, Service Cloud, Sales Cloud etc)
- Enterprise Account management experience and a willingness to grow into this space
- Consulting, professional services experience is preferable
- Ability to engage with stakeholders at all levels
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Bachelor's Degree in appropriate field of study or equivalent work experience
- 3+ years of internal sales experience with consulting background desirable
- Deep digital understanding
- Self-motivated and able to thrive in a results-driven environment

In the role of Account Manager you will be responsible for:

- Be the primary point of contact and build long-term relationships with customers
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhance organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Drive engagements across the project
- Managing relationships with internal and external stakeholders
- Preparing sales reports, and maintaining and submitting records of business expenses incurred
- This job description is a close guideline for what you will be asked to do in your role. It is not exhaustive, and you may be asked to contribute to work outside of what is set within this document. Simplus is able to ask you to work outside of this remit within reasonable direction._

**Job Types**: Full-time, Permanent

**Salary**: $80,196.45 - $170,199.70 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program
- Visa sponsorship
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus
- Performance bonus

Ability to commute/relocate:

- Melbourne VIC: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person