Visitor Services Manager

1 day ago


Melbourne City Centre, Australia Shrine of Remembrance Full time

We are committed to excellence in all interactions with up to 700,000 visitors annually; and the Visitor Services Manager (VSM), plays a key role in ensuring the delivery of an exceptional customer service experience. As a key manager in our Visitor Experience team, you will be responsible for the management, planning and delivery of the Shrine's visitor services operations, including front of house, venue management, accessibility, and staffing, as well as planning and delivering a wide range of events. The VSM will also be required to act as a Chief Warden and front-of house duty manager and will be required to work Tuesday to Saturday.

This role is offered on a permanent full-time basis 1.0 FTE. Availability to work Tuesday through to Saturday.

**Why Join Us**:
The Shrine of Remembrance is committed to equality, diversity, and inclusion. We welcome applicants of any: ability, including people with disability; age; cultural background including Aboriginal and/or Torres Strait Islander Australians; gender identity; parental or carer status; race; religion; sex; or sexual orientation.

**How to Apply**:



  • Melbourne City Centre, Australia State Library of Victoria Full time

    Our vision is of a library for all in a changing world. - An exciting opportunity for a passionate customer service professional to join an energetic and driven team - Permanent, full-time or part-time role (minimum 30.4 hours per week) - Attractive VPS 2.1 salary between $55,439 - $63,318 pro rata + 10.5% superannuation About the opportunity Reporting to...


  • Melbourne City Centre, Australia Shrine of Remembrance Full time

    **Please note**: This position is paid at Grade 1.1 during the initial training period, increasing to Grade 2.1 with a salary of $56,834- $64,911(+penalties) upon successful completion. The Shrine of Remembrance is more than just a monument; it's a symbol of remembrance, honour, and community. **What You'll Do**: The position reports to the Visitor...


  • Melbourne City Centre, Australia Museums Victoria Full time

    Visitor Engagement Officer - Immigration Museum Australia's largest public museum organisation is seeking a Visitor Engagement Officer who are committed to customer service and enjoy helping people have the best possible experience in a fun learning environment. **ABOUT MUSEUMS VICTORIA**: Museums Victoria cares for the State scientific and cultural...


  • Melbourne, Australia State Library of Victoria Full time

    Location: Melbourne | CBD Job type: Full time / Permanent Organisation: State Library of Victoria **Salary**: $55,439 - $63,318 Occupation: Customer Service/Call Centre Reference: VG/SLV/EXP/1658835 At State Library Victoria, we believe that access to information and stories builds knowledge, strengthens community and inspires our future. Our recent...


  • Melbourne, Australia Employment Hero Full time

    Key accountabilities 1. As the first point of contact with visitors to MAAS, provide services and information regarding the programs, exhibitions and facilities available to ensure a consistent and first-rate experience for all. 2. Deal with first level enquiries and issues and, where necessary, competently direct visitors to appropriate sources for...


  • Wollongong City Council, Australia beBeeLeadership Full time $129,464 - $142,665

    Job Title: Team Leader Visitor ExperienceWe are seeking a highly skilled and experienced leader to oversee our visitor experience program.The Team Leader Visitor Experience will be responsible for managing a dispersed team located across the NSW region, developing and delivering visitor experiences, visitor services, volunteering, tourism industry liaison...


  • Wollongong City Council, Australia beBeeExperience Full time $129,464 - $142,665

    Job Title:Visitor Experience LeaderAbout the Role:The organization is seeking a Visitor Experience Leader to join their team and contribute to the conservation of the natural environment, flora, fauna, and Aboriginal heritage.Key Responsibilities:Lead the visitor experience program in the South Coast regionManage a dispersed team located from Illawarra...


  • Melbourne, Australia Whitehorse City Council Full time

    An exciting opportunity presents to be part of Melbourne’s newest premier performing arts centre, The Round, located in the Eastern Suburbs. - **$93k to $100k per annum + 11.5% Superannuation**: - **Full Time**: - **The Round, Melbourne’s newest state of the art performing arts centre** At Whitehorse City Council, community is at the heart of...


  • Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...


  • Wollongong City Council, Australia Illawarra Mercury Full time

    Team Leader Visitor Experience Ongoing full-time (35 hours per week) opportunity Office location – Narooma (negotiable)Salary relative to experience, and ranges from $129,464 to $142,665 + employers superannuation contributions Do you want your work to make a difference for NSW?Working to protect the state's environment and heritage.About The Role National...