Team Leader Visitor Services

An exciting opportunity presents to be part of Melbourne’s newest premier performing arts centre, The Round, located in the Eastern Suburbs.
- **$93k to $100k per annum + 11.5% Superannuation**:

- **Full Time**:

- **The Round, Melbourne’s newest state of the art performing arts centre**

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and IntegrityLong Term Financial Sustainability

The Round is positioned within the Arts and Cultural Services Department. We are a highly collaborative team working in an agile and fast-paced environment underpinned by our organisational values and a service driven approach.

**The role**:
The Visitor Services Team Leader will ensure outstanding client and patron visitor service experiences are delivered to meet the business needs for The Round. The position will promote a customer orientated quality service culture for the venue and visitor service teams to ensure our community are met with exceptional service standards.

The position will coordinate all Box Office and Administration Services and Front of House operations with seamless system functionality, revenue generation and the delivery of excellent customer and client experiences at The Round.

**About you**:
To be considered for this position you will have:

- A Degree or diploma in a related field plus relevant experience or lesser formal qualifications and more significant relevant experience.
- Demonstrated ability to lead and manage a team in a ticketing, bar and front of house customer service environment.
- Well-developed customer service, communication and interpersonal skills to liaise effectively with customers, clients and other key stakeholders.

**In return, we will offer**:
**The ability to make a difference -**Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

**Great working conditions**- a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

**An extensive Health and Wellbeing offering**- Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

**Transformation**:

- We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

**Reward & Recognition -**extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

**Further Information**:
To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by Sunday, 23 February 2025. Further information is available from Robyn McNicol, Coordinator The Round on 0417 109 544.

**Come and join the transformation**
- Download the Position Description: _

Visitor Services Team Leader
- City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
- Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.ABOUT US

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas wit