Scheduling Coordinator

1 week ago

Brookvale, Australia Heart and Soul CC Full time

Care Services Consultant

About us

Heart and Soul Community Care is an experienced Northern Beaches based service provider, specialising in aged care and disability support within the home.

Based in Brookvale, we support the coordination of services to community clients in the aged and disability sector to assist them to remain living in their own homes and enjoy the

About the role

**About the Role**
We are seeking a dedicated and proactive **Care Services Consultant** to join our team. This key role focuses on coordinating and scheduling in-home care services for clients, ensuring all rostered shifts are effectively covered. You'll be the friendly and professional point of contact for clients, support workers, and stakeholders, helping deliver high-quality services across our community.

**Key Responsibilities**
- Schedule and coordinate client services efficiently and within required timeframes
- Manage rostering tasks with attention to detail and urgency
- Support compliance across service delivery areas
- Liaise with clients and staff to resolve issues promptly using exceptional customer service skills
- Maintain a high standard of administrative support

**What We’re Looking For**:

- Essential Criteria:_
- Previous experience in a rostering or scheduling role (or similar)
- Strong time management and organisational skills
- Proficiency in Microsoft Office and willingness to learn new systems
- Ability to thrive in a small team and manage multiple priorities
- Understanding of aged care and disability services, including the needs of clients, families, and carers
- Desired Attributes:_
- Outstanding customer service and communication skills
- Strong problem-solving and analytical thinking
- Ability to perform under pressure and meet deadlines
- Detail-oriented with strategic and critical thinking abilities

**Why Join Heart and Soul Community Care?**
- Competitive remuneration and opportunities for career progression
- Access to Employee Assistance Program (EAP)
- Ongoing training and professional development
- A supportive and inclusive work environment — we look after you, so you can look after our clients

If you're passionate about making a difference and want to be part of a caring, professional team, we’d love to hear from you.

**Job Type**: Part-time

Pay: $35.00 per hour

Expected hours: 22.5 per week

**Benefits**:

- Professional development assistance

Supplementary Pay:

- Christmas bonus

**Experience**:

- Scheduling: 1 year (preferred)

Work Location: In person

Expected Start Date: 26/05/2025

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