Customer Experience Officer

5 days ago

West Melbourne, Australia HAYS Full time

Join a growing organisation in Derrimut as a customer experience officer

**Your new company**
Proudly partnering with a wholesaler based in Derrimut. They supply pet products, home storage solutions and kitchen products. They innovate and manufacture new products as a household name.
**Your new role**
The role of the Customer Experience Officer is to manage the day-to-day aspects of customer and sales order management. The role has core responsibilities of order management, sales order processing, customer management, coordinating customer enquiries and requests, supporting on-road Sales team, online enquiries, and working with the Sales Team to ensure new ranging opportunities are offered to customers within a timely manner. In addition to these core responsibilities, the Customer Experience Officer may also have delegated responsibilities from the National Customer Experience Manager, which may include various forms of order entry, sales order maintenance, range offers, customer maintenance, and general divisional administration tasks. The Customer Experience Officer will typically report to the National Customer Experience Manager and / or CEO and will also be a key support function for other areas within the business. The Customer Experience Officer will be accountable for inbound and outbound calls, online enquiries and order management, along with accuracy in system and website data integrity.

**What you'll need to succeed**
- Strong Internal / External Relationships.
- Clear verbal and written communication skills
- High attention to detail and data accuracy skills.
- Timely processing of sales order management.
- Up to date and accurate data across systems.
- Ability to work well within a team environment

**What you'll get in return**
- Close knit team
- Social work environment
- Career progression
- Generous salary
- Work from home hybrid

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2711265

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