Customer Experience Officer

5 days ago

Melbourne, Victoria, Australia Convido Pty Ltd Full time $60,000 - $80,000 per year

Are you ready for a new journey?

If so, a rare opportunity awaits For more than 25 years, Convido has been a preferred provider of extended stay accommodation, with the world's leading companies entrusting Convido with their corporate accommodation needs across Australia, New Zealand and the Philippines.

Purpose of Role -

Convido is seeking a Meet & Greet, Customer Experience Officer for our Melbourne, Australia market. Reporting into the Operations Manager & Head of Operations, this role is responsible for meeting, greeting and orientating our corporate guests upon arrival into their new apartment and surrounding local area. This service is an integral part of Convido's high touch, personal customer service, with the focus of ensuring our long stay corporate guests transition into their new apartment and surrounds comfortably.

Main Duties & Responsibilities -

  • Perform at request the pivotal task of in-person meet and greet service for our corporate long stay arriving guests.
  • Full orientation of their apartment, building complex and their surrounding area. Other Duties from time to time.
  • Assist the Operations team in all aspects of apartment inventory management and guest service-related matters.
  • Assistance with setup and breakdown of apartment inventory.
  • Ensuring apartment standards are met and maintained for every guest stay.
  • Perform pre and post arrival inspections, ensuring Convido continues to meet guest quality standards.
  • Maintenance and manual lifting assistance.
  • Respond to and manage guest service matters.
  • Assist in managing suppliers to a positive outcome.
  • Other tasks/projects as discussed and agreed.

Qualifications -

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • 1+ years of accommodation, hospitality, real estate and/or similar experience.
  • Excellent verbal and written communication and time management skills.
  • Strong attention to detail, organizational skills and ability to effectively multitask.
  • Demonstrates high level of personal energy and high productivity.
  • Repairs and maintenance skills are a plus.
  • Ability to be flexible and adaptable to change.

Please note, work requirements across 7 days/nights. Availability to perform meet and greet services on weeknights, weekends and holidays.

To be considered, you must be entitled to work in Australia, have a valid drivers' license and vehicle / and/or access to public transport that can enable you to attend M&G services any time of day/night, and be prepared to undertake pre-employment checks.

  • Customer Experience Officer

    1 week ago

    Melbourne, Victoria, Australia Drive Group Repairs Full time $60,000 - $80,000 per year

    ABOUT DRIVE GROUP AUSTRALIAAs a growing national business, Drive Group Australia believes performance and success begins with fixing every vehicle to a high quality and safe standard. These quality standards are backed by our day-to-day commitment to provide excellent customer care and service. Drive Group Australia truly represents the adage "one stop shop...

  • Customer Experience and Sales Officer

    1 week ago

    Melbourne, Victoria, Australia Maroondah City Council Full time $104,000 - $130,878 per year

    Customer Experience and Sales OfficerCasual PositionsRate of Pay: $35.48 per hour (including loading)Location: Ringwood / CroydonThe Customer Experience and Sales Officer plays a vital role in delivering exceptional customer service and promoting and selling Maroondah Leisure products and services across three Maroondah Leisure centres: Aquanation, Aquahub,...

  • Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Drake International - Australia Full time $60,000 - $90,000 per year

    Location:Oakleigh, VIC -office-based, onsite roleEmployment Type:3-month contract with potential to extend or transition to permanentWorking Hours:8:30 AM - 4:30 PM (some flexibility available)Eligibility:Australia Permanent working visaThe RoleWe are seeking a dedicatedCustomer Experience (After Sales) Consultantto join our Oakleigh office. This is afully...

  • Customer Experience

    7 days ago

    Melbourne, Victoria, Australia Kubota Australia Pty Ltd Full time $60,000 - $80,000 per year

    At Kubota Australia we distribute high value, exceptional quality agriculture, construction and farm machinery, and associated products for sale through our independent dealer network.  We also offer consumer and commercial equipment financing to compliment our product offerings. We are a stable, leading global brand aiming to achieve our purposes of 'For...

  • Customer Experience

    1 week ago

    Melbourne, Victoria, Australia Scape Australia Full time $70,712 per year

    THE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents.This role involves working night shifts from 11pm – 7am on a rotating roster.As a Night Manager, Your Key Responsibilities Will IncludeConducting...

  • Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Scape Student Living Full time $70,000 - $85,000 per year

    THE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents. This role involves working night shifts from 11pm – 7am on a rotating roster.As a Night Manager, your key responsibilities will include:Conducting...

  • Manager, Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Australian Financial Complaints Authority Full time

    Overview The Customer Experience Manager will play a key role in delivering AFCA's inaugural customer experience strategy, vision, and roadmap that is set to launch in the coming quarter.As one of two CX Managers in a team of five, this role will help embed strong CX foundations and drive initiatives that turn insight into action across all customer types,...

  • Customer Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Cogent Thinking Full time

    OverviewCogent Thinking's primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business.Job DescriptionWe are seeking a Customer Experience Specialist to liaise with customers to develop...

  • Customer Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Cogent Thinking Full time

    OverviewCogent Thinking's primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business.Job DescriptionWe are seeking a Customer Experience Specialist to liaise with customers to develop...

  • Manager, Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Australian Financial Complaints Authority Full time

    Join to apply for the Manager, Customer Experience role at Australian Financial Complaints Authority.Job DescriptionThe Customer Experience Manager will play a key role in delivering AFCA's inaugural customer experience strategy, vision, and roadmap that is set to launch in the coming quarter. As one of two CX Managers in a team of five, this role will help...