Customer Experience Officer

1 week ago

Melbourne, Australia Robert Half Full time

An excellent opportunity to join a growing, dynamic, and inclusive organisation based in South Melbourne as their Customer Experience Officer

**The Company**

Our client is a nationwide business, that offer a full-service provider of embedded electricity, gas, hot water and ultra-high-speed fibre for properties and communities. They seek an innovative and proactive individual to drive their customer experience forward. This is your chance to be part of a dynamic and fast-moving team within a friendly and diverse workplace, with excellent opportunities for career advancement. A temporary to permanent opportunity

**The Role**

The day-to-day functions of this role include;
- Handling escalated enquiries from Customers, Management, or applicable Regulatory Bodies.
- Identifying and supporting accounts either currently facing, or have a high probability of facing, payment difficulty via engagement on payment plans or supporting Collections activity.
- Identifying and deploying process improvements for Operations Group and the broader business
- Maintaining accurate records of Customer interactions and activity via internal platforms
- Ensuring all activities adhere to Regulatory and Internal policy guidelines.
- Other tasks as directed

**About You**
- To be successful in this position you will have the following skills:

- You will have experience in Customer Service Experience (Energy/Utilities industry desired)
- You have excellent written and verbal communication skills
- You may have experience using software system Ulti Mate
- You will have the ability to understand/learn software swiftly, work in a fast-paced environment
- You will have the ability to work autonomously as well as a team and manage time effectively
- You will have exceptional attention to detail, and be well organised
- You will have a numerical way of thinking, enjoy working with numbers

**Job Reference No: 06810-0012754149BM

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