Customer Experience Officer

1 week ago

Greater Melbourne Area, Australia HERO Full time $60,000 - $80,000 per year

Customer Experience Officer

Be part of something bigger.
 At HERO, your work isn't just customer service, it's helping save lives. As part of our team, you'll be the first point of contact for people learning life-saving skills through HERO, and you'll also support Tiny Hearts, our sister company dedicated to helping parents protect their little ones.

Here, you'll enjoy flexibility with one WFH day each week, monthly RDOs, and a culture that celebrates its people: think team days, epic conferences, inspiring leaders, and Christmas parties that everyone looks forward to.

The Role

As our 
Customer Experience Officer
, you'll be the heartbeat of our customer interactions. Your mission: make every customer feel valued, understood, and supported. You'll play a pivotal role in ensuring our service delivery is world-class, contributing to continuous improvement and helping shape our customer experience strategy.

About You

You'll thrive in this role if you are:

  • Obsessed with delivering 
    above-and-beyond service
  • A natural 
    problem solver
    who can think on your feet
  • An exceptional communicator who engages confidently with all kinds of customers
  • A collaborative 
    team player
     who thrives in a fast-paced environment
  • Highly organised with strong 
    time management
    and 
    attention to detail
  • Patient, empathetic, and an 
    active listener
  • Comfortable on the 
    phone
    , quick on a
    computer

Why Join HERO?

  • Flexibility
    : Enjoy one work-from-home day each week to balance life and work.
  • Impact
    : Every day, your work helps save lives. That's purpose you can feel proud of.
  • Culture that celebrates you
     – Led by inspiring female leaders, we're a team that supports, uplifts, and celebrates together. Think regular team days, epic conferences, special activities, and unforgettable Christmas parties.
  • Monthly RDOs
    , plus we shut down over Christmas and New Year so you can recharge.
  • Growth & recognition
    : Opportunities to learn, develop, and advance, while being recognised for the work you do.

How to Apply

We receive a 
high volume
of applications and are proud of our l
ow team turnover
, people love working here. To help us get to know you better from the start, our process is simple:

 
Step 1:
 Record a short 
one-minute video
 telling us why you'd be a great fit for HERO

 
Step 2:
 Send your video along with your CV to 

  • That's it No long forms, just a chance to show us who you are. We will be in contact to schedule an interview. Can't wait to meet you

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