Customer Experience

4 days ago

Melbourne, Australia Scape Full time

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**THE IDEAL CANDIDATE**

We are seeking passionate and inspired Customer Experience superstars to join a team of legends as they deliver high-quality service to Scape residents.

Love variety in your role? This position offers no two days the same as you deliver quality service to ensure residents' stay at Scape is one to remember.

As the successful Customer Experience superstar, you will act as the first point of contact and be directly responsible for the provision of front-of-house engagement, support and administrative services to all residents, stakeholders, and visitors to the asset in which they are based.

The role of Customer Experience requires:

- Exceptional face-to-face customer service/operations experience
- Strong written and verbal communication skills;
- Excellent organisational skills, with the ability to manage competing priorities, without compromising accuracy and customer service;
- Computer literacy, with proficiency in Microsoft Office suite and experience of Accommodation or Customer Management Software; and
- Exceptional customer service including conflict resolution skills

**PERKS & BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day off to celebrate your birthday, however you want
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support

**THE FINE PRINT**

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.**

Video

  • Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Petstock Group Full time $90,000 - $120,000 per year

    Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealand. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life. Join our passionate, knowledgeable, and...

  • Customer Experience

    3 hours ago

    Melbourne, Victoria, Australia Kubota Australia Pty Ltd Full time $60,000 - $80,000 per year

    At Kubota Australia we distribute high value, exceptional quality agriculture, construction and farm machinery, and associated products for sale through our independent dealer network.  We also offer consumer and commercial equipment financing to compliment our product offerings. We are a stable, leading global brand aiming to achieve our purposes of 'For...

  • Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Drake International - Australia Full time

    OverviewCustomer Experience (After Sales) Consultant – Office based (Oakleigh, VIC). This is a fully office-based role with a 3-month contract, potentially extending or transitioning to permanent, and standard weekday hours.LocationOakleigh, VIC – office-based, onsiteEmployment Type3-month contract with potential to extend or transition to...

  • Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Drake International - Australia Full time

    OverviewCustomer Experience (After Sales) Consultant – Office based (Oakleigh, VIC). This is a fully office-based role with a 3-month contract, potentially extending or transitioning to permanent, and standard weekday hours.LocationOakleigh, VIC – office-based, onsiteEmployment Type3-month contract with potential to extend or transition to...

  • Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Scape Australia Full time

    OverviewAs a Customer Experience team member, you\'ll be the face of Scape, delivering top-notch service and support to residents and visitors. You\'ll need exceptional communication and organisational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences.ResponsibilitiesProvide warm, professional customer service...

  • Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Scape Australia Full time

    OverviewAs a Customer Experience team member, you\'ll be the face of Scape, delivering top-notch service and support to residents and visitors. You\'ll need exceptional communication and organisational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences.ResponsibilitiesProvide warm, professional customer service...

  • Customer Experience

    4 days ago

    Melbourne, Victoria, Australia Drake International - Australia Full time $60,000 - $90,000 per year

    Location:Oakleigh, VIC -office-based, onsite roleEmployment Type:3-month contract with potential to extend or transition to permanentWorking Hours:8:30 AM - 4:30 PM (some flexibility available)Eligibility:Australia Permanent working visaThe RoleWe are seeking a dedicatedCustomer Experience (After Sales) Consultantto join our Oakleigh office. This is afully...

  • Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Scape Australia Full time

    Join to apply for the Customer Experience (Nights) role at Scape Australia3 days ago Be among the first 25 applicantsJoin to apply for the Customer Experience (Nights) role at Scape AustraliaTHE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective...

  • Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia CKE Restaurants Full time

    As a Customer Experience Officer, you'll be the face of Scape, delivering top-notch service and support to our residents and our visitors.WHO WE AREScape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, currently providing a home to 17,000 students and growing. We don't simply provide a bed...

  • Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Scape Australia Full time

    Join to apply for the Customer Experience (Nights) role at Scape Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience (Nights) role at Scape AustraliaGet AI-powered advice on this job and more exclusive features.THE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring...