Consultant, Commercial Claims

4 days ago

Brisbane, Australia Insurance Australia Group Full time

**The Role**

IAG has an exciting opportunity to join our SME Direct Claims team based in Brisbane, on a permanent full-time basis. The Claims Consultant position would suit someone who thrives in a high paced, customer focused environment and enjoys working with people.

The primary purpose of the Claims Consultant role is to lodge and manage end to end Business Property or Motor claims, within an expected delivery time while exceeding customers' expectations.

**Hours**:Monday - Friday 7:00am-7:00pm rotating roster.

**Training**: Virtual training will begin from the start date. Monday to Friday, standard business hours. We do require your commitment to the full-time training.

**Key Responsibilities**
- Manage end to end claims in accordance with service level targets.
- Liaise with all relevant parties, while providing regular updates on the progress of claims.
- Perform coverage evaluation, investigation and collate relevant documentation.
- Provide exceptional customer service and build relationships with all stakeholders.

**Skills & Experience**
- Proven experience in a customer centred role (essential)
- Previous experience managing claims (desirable)
- Well-developed interpersonal skills and clear and professional communicator
- Ability to build rapport and establish relationships
- Displays a drive for results and are outcome focused
- Ability to prioritise and manage time effectively

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

The IAG way

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