Ict Customer Support Officer

5 days ago

Wollongong, Australia Ashdown Consulting Full time

$35 - $53 p/h + super
- 4 month contract
- Wollongong

**ICT Customer Support Officer | 4 Months Contract | $59 p/h Incl. Super**
- $35 - $53 p/h + super
- 4 Month Contract
- Wollongong

**About the company**
This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government strategy, managing investment priorities, funding, and allocations.

**About the role**
ICT Support Officer delivers and supports ICT services for NSW departments, involving the diagnosis and resolution of incidents and deployment of the department’s standardised infrastructure, hardware, and systems. The role contributes to a high performing team and acts to ensure excellent customer service and continuous service improvement.
- Responsibilities:_
- Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support
- Provide and maintain ICT support services in accordance with the Department’s standards, policies and operating procedures and agreed service levels
- Participate in the deployment, maintenance and improvement of the Department’s standardised ICT systems
- Provide operational technical advice to NSW department
- Contribute to the improvement of ICT services to departmental offices through the escalation of relevant incidents, requests and problems
- Provide advice to principals, managers and others about the Department’s standard ICT technologies and services to assist their decisions about effective use of available equipment
- Maintain accurate records in accordance with Departmental protocols.

**About you**
- 3+ years’ experience working in ICT support role
- Excellent verbal and written communication skills.
- Permanent resident or citizen
- Per NSW Government policy all employees must be fully vaccinated.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

  • ICT Business Analyst

    2 weeks ago

    Wollongong, New South Wales, Australia Prime Protective Secure Full time $83,746 - $134,900 per year

    Your Key Responsibility & DutiesCollaborate with stakeholders to define ICT requirements, analyse business objectives, and identify process gaps.Conduct feasibility studies and evaluate technical solutions for business improvement.Translate requirements into functional specifications for development teams.Liaise between business units, end-users, and ICT...

  • Manager Ict Infrastructure

    4 weeks ago

    Wollongong, New South Wales, Australia NSW State Emergency Service Full time

    Manager ICT Infrastructure, Clerk Grade 9/10, WollongongWork in a volunteer-based agency supporting communities of NSW Join a high-performing, friendly team Full time ongoing role opportunity Location: Wollongong with the opportunity to enjoy a hybrid working arrangementAbout the opportunity As Manager ICT Infrastructure, you will lead and oversee the...

  • Manager Ict Infrastructure

    4 weeks ago

    Wollongong, New South Wales, Australia NSW State Emergency Service Full time

    Manager ICT Infrastructure, Clerk Grade 9/10, WollongongWork in a volunteer-based agency supporting communities of NSWJoin a high-performing, friendly teamFull time ongoing role opportunityLocation: Wollongong with the opportunity to enjoy a hybrid working arrangementAbout the opportunityAs Manager ICT Infrastructure, you will lead and oversee the...

  • Assistant Customer Service Officer

    2 weeks ago

    Wollongong, Australia Easy Authoring Full time

    **6 months contract with potential extension**.**: - **Attractive Hourly rate Up to $32 per hr + Super**: - **Immediate Start| Wollongong NSW** Easy Authoring is seeking a highly skilled Assistant Customer Service Officer to perform a range of routine clerical and administrative tasks. **Key Accountabilities**: - General administrative work. - Process...

  • Senior Manager Ict Infrastructure And Service Delivery

    4 weeks ago

    Wollongong, New South Wales, Australia NSW State Emergency Service Full time

    Senior Manager ICT Infrastructure and Service Delivery, Clerk Grade 11/12, WollongongWork in a volunteer-based agency supporting communities of NSWJoin a high-performing, friendly teamFull time ongoing role opportunityLocation: Wollongong with the opportunity to enjoy a hybrid working arrangementAbout the opportunityAs Senior Manager ICT Infrastructure and...

  • IT Helpdesk Support Casual

    2 weeks ago

    Wollongong, New South Wales, Australia Unitech Solutions Full time $55,000 - $60,000 per year

    Full job descriptionIT Helpdesk Support Casual - WollongongUnitech is a leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets located in Wollongong.With over 30 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Helpdesk to join our growing team or support...

  • Business Support Assistant

    1 week ago

    Wollongong, New South Wales, Australia Elouera Home Support Full time $84,000 - $86,000 per year

    About Elouera Home SupportElouera Home Support is a trusted provider of compassionate, person-centred in-home care, assisting individuals to maintain their independence, dignity, and well-being across South Coast NSW, North Coast NSW, Sydney, and South East QLD.We are seeking a Business Support Assistant to join our dedicated small office team in Wollongong,...

  • Customer Service Officer

    2 weeks ago

    Wollongong, Australia Supagas Pty Ltd Full time

    Maternity Leave Contract - An excellent opportunity to join a growing company in a fast paced industry. - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    7 days ago

    Wollongong, Australia Supagas Pty Ltd Full time

    Maternity Leave Contract - An excellent opportunity to join a growing company in a fast paced industry. - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Accounts Administration Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Hays | Office Support Full time $60,000 - $90,000 per year

    Accounts Administration Officer Your new company is seeking a proactive and detail-oriented professional to support our finance and administrative functions. This dynamic role offers exposure across payroll, accounting, HR, and general business operations. Your new roleManage and support full-cycle payroll processing.Assist with compliance reporting...