IT Helpdesk Support Casual

2 days ago


Wollongong, New South Wales, Australia Unitech Solutions Full time $55,000 - $60,000 per year

Full job description

IT Helpdesk Support Casual - Wollongong

Unitech is a leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets located in Wollongong.With over 30 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Helpdesk to join our growing team or support professionals.Reporting directly to the Service Manager, this opportunity will expose the successful candidate to a wide range of products, services & skill sets utilised to deploy Information Technology solutions to a diverse range of clients & industries.

Key Responsibilities (include but not limited to):

Daily technical & troubleshooting support services via Helpdesk ticketing system Provide phone, e-mail & remote support services Supporting the Helpdesk team Escalation point for technical issues Management of servers, desktops, laptops & mobile devices Management of services, software, anti-virus, back-ups and peripheral equipment Understanding & updating network topology diagrams & documentation Hardware & software fault diagnosis & repairs Networking / Firewall experience Daily communication on issues & resolutions to clients Monitoring Helpdesk ticket queues and priority levels Be part of an on- call roster system

Key Knowledge (include but not limited to):

Understanding of outsourced & MSP style support systems Formal qualifications and / or combination of demonstrated competency in Helpdesk / Service Desk support systems & procedures Experience with Microsoft Server Operating Systems Experience with Microsoft Office 365 exchange online , share point , teams Azure Cloud-based deployments Experience with Microsoft Office Application Software Understanding of LAN & WAN network environments Experience with Remote Desktop, VMware & Hyper-V environments

Desirable:

Previous experience with Helpdesk / Server Desk & MSP style businesses Exposure to Managed Services support systems or other RMM (ConnectWise) 3 + years past experience within the ICT industry Strong problem solving skills, attention to detail & time management skills ITIL understanding and / or certifications

Essential

The ability to work under pressure, autonomously & in a team environment Be professional, reliable, punctual, organised & well presented Must have excellent verbal & written communication skills (fluent in English) Must demonstrated exceptional customer service skills Industry qualifications Must have a current Australian Driver's License Must be at least an Australian Permanent Resident

Package:

Total package will depend on candidates' individual skills & experience, and will incorporate all industry & legislative requirements.

Job Type: Casual

Pay: $55,000.00 – $60,000.00 per year

Application Question(s):

  • What is you salary expectation ?

Education:

  • Certificate I - IV (Preferred)

Experience:

  • IT support: 1 year (Preferred)

Work Authorisation:

  • Australia (Preferred)

Work Location: In person



  • Wollongong, New South Wales, Australia Elouera Home Support Full time $84,000 - $86,000 per year

    About Elouera Home SupportElouera Home Support is a trusted provider of compassionate, person-centred in-home care, assisting individuals to maintain their independence, dignity, and well-being across South Coast NSW, North Coast NSW, Sydney, and South East QLD.We are seeking a Business Support Assistant to join our dedicated small office team in Wollongong,...

  • Casual Cleaner

    1 week ago


    Wollongong, New South Wales, Australia Aspect Services Illawarra Full time $52,000 - $73,600 per year

    Experienced Casual CleanerAbout the role:Aspect Services Illawarra is seeking an experienced cleaner to join our small, reliable team. The role covers a mix of residential, AirBnB, and end-of-lease cleans across the Illawarra region. You'll need to be self-motivated, trustworthy, and capable of working without constant supervision — we don't have time to...

  • Casual Chef

    4 days ago


    Wollongong, New South Wales, Australia Cater Care Full time $40,000 - $60,000 per year

    Job Type: CasualLocation: NSW: WollongongJob Category: Cook,Food Safety,Kitchen,Trade Qualified - ChefJob DescriptionWe are focused on attracting people with the right attitude and personality, who have spark, personality, care for each other and enjoy working in a team environment.RoleThe role:Cater Care seeks to appoint an enthusiastic Casual Chef/Cook at...

  • Dance Instructor

    4 days ago


    Wollongong, New South Wales, Australia Dance It Performing Arts Studio Full time

    Dance Instructor / Teacher – Primary Schools (Wollongong & Surrounds)Are you a dance teacher looking for consistent daytime work during school hours?Dance2bfit provides the perfect opportunity to teach and inspire primary school-aged children during school hours (approx. 9am–3pm), with flexible shifts, while being part of a fun, energetic team that loves...


  • Wollongong, New South Wales, Australia Wollongong Golf Club Ltd Full time

    Casual Food, Beverage & Event StaffWollongong Golf ClubAt Wollongong Golf Club, our vision is to be recognised as regional Australia's strongest member-owned golf organisation.To help us deliver on this vision, we're looking for enthusiastic, energetic, and service-focused hospitality professionals to join our Food, Beverage & Events team. Whether it's...


  • Wollongong, New South Wales, Australia Construct Labour Hire Solutions Full time $40,000 - $45,000 per year

    Construct Labour Hire is seeking a reliable All-Rounder Handyman for ongoing projects in Wollongong. We are recruiting on behalf of Structured Group and offering both casual and full-time opportunities. This role involves a wide variety of general maintenance, repair, and construction support tasks across multiple sites.ResponsibilitiesCarry out general...

  • Dance Teacher

    4 days ago


    Wollongong, New South Wales, Australia Dance It Performing Arts Studio Full time $98,320 - $100,800 per year

    Dance2bfit is an energetic, innovative and fun way for primary school students to get fit and funky with the latest dance styles to the hottest music tracks.The Dance2bfit program is currently being taught in primary schools in New South Wales.We are looking for a new dance teacher to join our team teaching in the Wollongong Area. Start immediately.Role will...

  • Christmas Casuals

    4 days ago


    Wollongong, New South Wales, Australia Platypus Full time $35,000 - $45,000 per year

    Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe it's what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in a...


  • Wollongong, New South Wales, Australia Tree of Life Full time $30,000 - $50,000 per year

    CHRISTMAS CASUALS WANTED | TREE OF LIFE – ILLAWARRA REGIONJoin our Team this SummerWe're looking for passionate, positive, and fashion-loving individuals to join our Tree of Life Team this festive season This is your chance to be part of something special — serving our amazing customers and helping us create magic during the busiest and most exciting...


  • Wollongong, New South Wales, Australia The Disability Trust Full time $48,000 - $60,000 per year

    Be part of something bigger than a careerGrowth of our services in the Illawarra region has created vacancies for casual Disability Support Workers within our Supported Independent Living (SIL) services. We are seeking those who are passionate about supporting people with disability to achieve independence and looking to grow their career journey within a...