Team Leader

11 hours ago

Burwood, Australia TSA Group Full time

Company Description

We are currently looking for a talented Team Leader to join us at TSA Group, supporting in leading a team of customer experience specialists.

Your team members will be servicing IAG customers in their property and automotive claims. Our job is to ensure customer’s claims are handled with high-level customer care, whilst we support with end-to-end management of their insurance claim journey.

This is your chance to support the largest Insurance companies in Australia and New Zealand. We are looking for talented leaders who are passionate about customer experience, who can bring innovative ideas on how best to lead and succeed in an expanding space.

**Job Description**:
**What’s in it for you?**
- Flexible working arrangements
- Monthly commission structure
- Work a rotating roster Monday-Sunday between 6am-4pm
- Career development and ongoing training/support
- Work within a supportive, vibrant environment where we share our peer’s success
- Ongoing perks to keep you motivated and thriving in your role
- Training and ongoing development

**You will be responsible for the maintenance and delivery of;**
- Providing continuous coaching and feedback to enhance each team member’s capability
- Analyse and manage all campaigns to ensure ongoing success
- Manage team members schedule adherence
- Confidently manage all team productivity and service metrics
- Conducting data deep dives to share with external stakeholders
- Create an ongoing team culture that reflects the TSA Way
- Driving productivity and high quality

**You will be passionate about people management and;**
- Strong multi-tasking skills and ability to deliver results under pressure
- You are business minded, and can drive results by managing your team effectively
- You are a self-motivated individual, resilient, hard-working and you thrive on achieving results
- You love to inspire and motivate individuals; people would describe you as a ‘natural leader’

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