Team Leader

2 days ago

Burwood, Australia TSA Group Full time

Company Description

We are currently looking for a talented Team Leader to join us, supporting in leading a brand-new team, working with an exciting new client.

Your team members will be servicing iMed customers enquiries. Our job is to ensure we resolve customer queries efficiently and effectively, whilst providing a positive customer experience.

This is your chance to be part of setting up brand new activity at TSA. We are looking for talented, customer service specialists, who can bring innovative ideas on how best to lead and succeed in a new space.

**Job Description**:
**What’s in it for you?**
- Career development and ongoing training/support
- Be a part of standing up a brand new team representing an exciting new client
- Work within a supportive, vibrant environment where we our peer’s success
- Ongoing perks to keep you motivated and thriving in your role

**You will be responsible for the maintenance and delivery of;**
- Providing continuous coaching and feedback to enhance each team member’s capability
- Analyse and manage all campaigns to ensure ongoing success
- Manage team members schedule adherence
- Confidently manage all team productivity and service metrics
- Create an ongoing team culture that reflects the TSA Way
- Driving productivity and first call resolution

**Qualifications**:
**You will be passionate about people management and;**
- Strong multi-tasking skills and ability to deliver results under pressure
- You are business minded, and can drive results by managing your team effectively
- You are a self-motivated individual, resilient, hard-working and you thrive on achieving results
- You love to inspire and motivate individuals; people would describe you as a ‘natural leader’

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