Customer Service Officer

2 days ago

Canning Vale, Australia APM Full time

Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a quality experience for our clients.

Join a team of customer service officers working at Assure Programs Perth (Canning Vale) and look forward to a workplace where you can thrive, supporting people to access the mental health and wellbeing services that we offer.

**Working as part of this team you’ll**:

- Take inbound calls and confidentially capture caller data into our systems
- Listen to the client and provide information on Assure’s counselling, wellbeing, coaching and development programs
- Schedule appointments between the client and our team of psychologists
- Use empathy and communication skills to be of calm, helpful service to people in their time of need

**Convenient, central location**

You’ll enjoy all the amenities of our modern office space and the convenience of being located near the Queen Street mall, with all its shopping, transport and meal options.

**National opportunities to move and grow**

Assure Programs is part of the APM Group, with multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression - be that up the ladder, across Australia, or both

**Your weekends, are yours**

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.

**What we’re looking for**

Call centre experience is not required. In fact, we find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should have a passion for delivering outstanding customer service, be able to work at pace with competing priorities and have a high level of resourcefulness and attention to detail.
- _
- We're committed to Equality, Diversity and Inclusivity_
- We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do._

  • Customer Service Officer

    2 days ago

    Canning Vale, Australia Metcash Full time

    We are looking to hire a part time Customer Service Officer for a period of 6mths. Working approximately 30 hours per week - across Monday to Thursday, you will be looking after the ALM (Australian Liquor Marketers) Customer Service functions within our Canning Vale office, servicing the Western and Central Regions of Australia. You will need to increase...

  • Customer Service Officer

    1 week ago

    Canning Vale, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Officer** Canningvale (WA), Australia | req9248 **What you will enjoy doing** - You will manage all administrative aspects of customer transactions, including but not limited to; filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions - You will be the main point of contact...

  • Customer Service Officer

    1 week ago

    Canning Vale, Western Australia Bendigo Bank Full time $60,000 - $90,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what...

  • Customer Service Officer

    6 days ago

    Canning Vale, Western Australia Plasdene Glass-Pak Full time $60,000 - $90,000 per year

    Monday - Friday (8:30am - 4:30pm)Close knit team with a fun, supportive and collaborative cultureHighly successful and growing business offering stabilityNot a call centre - No cold callingExcellent role to expand career potential for seasoned professionals seeking their next challengeAlso prepared to mentor those with limited work experiencePartner With Us...

  • Customer Service Officer

    5 hours ago

    Canning Vale, Australia Beaumont Tiles Full time

    **Enjoy your career with Beaumont Tiles!** - ** Join the tile industry leader within the Wesfarmers/ Bunnings group**: - ** National Market leader. Be part of our growth**: - ** Be an integral part of a dynamic, supportive, and successful team**: - ** Permanent full-time opportunity** **THE ROLE** This is an exciting opportunity for a results-oriented...

  • Customer Service Support

    6 days ago

    Canning Vale, Western Australia Lite n' Easy Full time $60,000 - $90,000 per year

    Introduction:At Lite n' Easy, we're more than just meals - we're about helping Australians live healthier, happier lives. Whether it's supporting weight loss goals or maintaining a balanced lifestyle, we make healthy eating simple and enjoyable. Our team is driven by purpose and pride, crafting meals that are both nutritious and full of flavour.Are you...

  • Customer Pricing and Services Officer

    2 days ago

    Canning Vale, Australia Metcash Full time

    Working within our Australian Liquor Marketers (ALM) business, this position will be responsible for costing queries and data entry to ensure all price and promotion in our system are accurate. You will support the Customer Pricing and Service Manager to oversee tasks in group deal loading, promotion loading, customer level details, credits and other ad hoc...

  • Customer Service Representative

    2 weeks ago

    Canning Vale, Western Australia ACO Pty Ltd Full time $60,000 - $80,000 per year

    ACO, a global leader with strong foundations has a global presence in over 40 countries on four continents. We are market leaders in the area of surface water management, utility cablepit enclosures and building drainage products.We are seeking a highly motivated and proactive Customer Service Representative to join our WA Sales team based at Canning Vale,...

  • Customer Service Specialist

    2 days ago

    Canning Vale, Australia MyIntegra Full time

    **Job Description** About the Role** **Your key responsibilities as a Customer Service Specialist includes**: - Explain the benefits of Plan Management and NDIS requirements. - Build sustainable relationships of trust through open and empathetic communication. - Resolves problems by clarifying the customer's query; determining the cause of the problem,...

  • Customer Service Specialist

    5 hours ago

    Canning Vale, Australia MyIntegra Full time

    **About the Role** **Your key responsibilities as a Customer Service Specialist includes**: - Explain the benefits of Plan Management and NDIS requirements. - Build sustainable relationships of trust through open and empathetic communication. - Resolves problems by clarifying the customer's query; determining the cause of the problem, selecting, and...