Customer Service Manager

20 hours ago

Canning Vale, Australia The Grocer Full time

The Grocer specialises in distributing high-quality ingredients to a wide range of customers across the retail and food service industries including restaurants, hotels, caterers, and independent supermarkets. We are dedicated to providing high-quality products and exceptional delivery services to satisfy the unique needs of our consumers. Our mission is to be a valued partner by focusing on quality and ensuring customer satisfaction.

We are searching for a motivated and experienced Customer Service Manager who will be responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as communicating customers after their visit to monitor quality control and satisfaction.

**Duties**
- Develop a best practice customer journey for new customers, ensuring continuity of communication throughout the onboarding process.
- Act as the primary point of contact for addressing inquiries (from both customers and staff), handling complaints and ensuring a positive customer experience.
- Maintain accurate records and files of documentation.
- Monitor customer feedback and implement strategies to improve quality of service, productivity.
- Lead staff by example with compliance to all policies and procedures.
- Establishing work goals and standards of performance for staff members.
- Identify and address staff training and coaching needs.
- Develop strong customer relationships and have detailed knowledge of our food products and suppliers.
- Work closely with other departments such as sales and logistics, to maintain smooth operations and address any customer-related concerns.
- Oversee order processing, from placement to delivery, ensuring accuracy and timely fulfillment.
- Preparation of reports, updating customer records, etc.
- Responsible for customer retention.
- Create and lead a supportive team environment for seamless operational efficiency and customer experience.
- Evaluating new technology which can be added to MYOB to enhance the quality of customer data and their experience.
- Implementing continuous automatic communication through our website following customer purchases and website visits.
- Develop and manage newsletters for both food service and retail customers, aligning with social media.
- Recruiting and training of new office-based customer service staffs, process review, planning and scheduling of workloads.
- Conduct performance reviews and feedback.

**Qualifications**
- Minimum qualification required is Australian Diploma / Advance Diploma or equivalent with 2 years mandatory full-time work experience.
- If you do not hold the required qualification, you must have 3 years of full-time relevant work experience.
- Previous experience in warehousing, logistics, or sales is preferred.
- Proven experience in delivering top-notch customer service in the hospitality industry is essential.

**Skills and Personal Attributes**
- Expert understanding and use of Microsoft Office suite.
- Ability to provide leadership, guidance and training to employee members.
- Be customer focused, with outstanding verbal and written communication skills.
- An enthusiastic, positive and proactive approach to providing services.
- Have effective time management, analytical and problem-solving skills.

If you feel you have the expertise and drive to be a part of our dynamic and valued team, please send us a cover letter and your resume.

Pay: $75,000.00 - $80,000.00 per year

Work Location: In person

  • Customer Service Officer

    4 days ago

    Canning Vale, Australia Wing Hong Food Service Full time

    **Position: Customer Service Officer (Full-Time)** As a key member of our wholesale customer service team, you will play a vital role in ensuring our clients receive outstanding service. You will handle inquiries, process orders, and provide support to our valued customers across various sectors including hospitality, retail, and government...

  • Customer Service Officer

    2 weeks ago

    Canning Vale, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Officer** Canningvale (WA), Australia | req9248 **What you will enjoy doing** - You will manage all administrative aspects of customer transactions, including but not limited to; filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions - You will be the main point of contact...

  • Customer Service Specialist

    6 days ago

    Canning Vale, Australia MyIntegra Full time

    If you have deep empathy and like to go above and beyond to provide excellent customer service, this might be the role for you! Join us to make a positive difference and grow your career with: - Ongoing training and professional development opportunities - Work from home or from one of our customer service hubs in Canning Vale, Perth - Unparalleled career...

  • Customer Service Support

    4 days ago

    Canning Vale, Western Australia Lite n' Easy Full time $60,000 - $90,000 per year

    Introduction:At Lite n' Easy, we're more than just meals - we're about helping Australians live healthier, happier lives. Whether it's supporting weight loss goals or maintaining a balanced lifestyle, we make healthy eating simple and enjoyable. Our team is driven by purpose and pride, crafting meals that are both nutritious and full of flavour.Are you...

  • Customer Service Representative

    2 weeks ago

    Canning Vale, Western Australia ACO Pty Ltd Full time $60,000 - $80,000 per year

    ACO, a global leader with strong foundations has a global presence in over 40 countries on four continents. We are market leaders in the area of surface water management, utility cablepit enclosures and building drainage products.We are seeking a highly motivated and proactive Customer Service Representative to join our WA Sales team based at Canning Vale,...

  • Customer Service Specialist

    6 days ago

    Canning Vale, Australia Criterion Industries Full time

    Australian family owned and operated since 1981, welcome to Criterion Industries! Specialising in superior-quality aluminium partitioning systems, sliding systems, doors and hardware accessories, we are consistently designing innovative systems for the commercial and residential building industry. Criterion believes in making it easy for our clients and...

  • Customer Service Specialist

    4 days ago

    Canning Vale, Australia MyIntegra Full time

    If you have deep empathy and like to go above and beyond to provide excellent customer service, this might be the role for you! Join us to make a positive difference and grow your career with: - Ongoing training and professional development opportunities - Unparalleled career growth with opportunities at My Integra, our parent company APM or another of our...

  • Customer Service Specialist

    2 weeks ago

    Canning Vale, Australia MyIntegra Full time

    **About the Role** Your responsibilities as a Customer Service Specialist also includes: - Explaining the benefits of Plan Management and NDIS requirements. - Building sustainable relationships of trust through open and empathetic communication. - Resolving problems by clarifying the customer's query; determining the cause of the problem, selecting, and...

  • Customer Service Representative

    6 days ago

    Canning Vale, Australia KB Food Co. Full time

    **Australia’s largest seafood Company**: - **Immediate Start**: - **Free Onsite Parking**: - **Part-time/ Full-time Option** Want to be part of an energetic, fun-loving sales team? like or love seafood? KB Foods is currently looking for an individual for the above exciting opportunity based in Canning Vale. KB Food Co is Australia's largest seafood...

  • Customer Service Officer

    4 days ago

    Canning Vale, Western Australia Plasdene Glass-Pak Full time $60,000 - $90,000 per year

    Monday - Friday (8:30am - 4:30pm)Close knit team with a fun, supportive and collaborative cultureHighly successful and growing business offering stabilityNot a call centre - No cold callingExcellent role to expand career potential for seasoned professionals seeking their next challengeAlso prepared to mentor those with limited work experiencePartner With Us...