Customer Service Manager

2 days ago

Canning Vale, Australia The Grocer Full time

The Grocer specialises in distributing high-quality ingredients to a wide range of customers across the retail and food service industries including restaurants, hotels, caterers, and independent supermarkets. We are dedicated to providing high-quality products and exceptional delivery services to satisfy the unique needs of our consumers. Our mission is to be a valued partner by focusing on quality and ensuring customer satisfaction.

We are searching for a motivated and experienced Customer Service Manager who will be responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as communicating customers after their visit to monitor quality control and satisfaction.

**Duties**
- Develop a best practice customer journey for new customers, ensuring continuity of communication throughout the onboarding process.
- Act as the primary point of contact for addressing inquiries (from both customers and staff), handling complaints and ensuring a positive customer experience.
- Maintain accurate records and files of documentation.
- Monitor customer feedback and implement strategies to improve quality of service, productivity.
- Lead staff by example with compliance to all policies and procedures.
- Establishing work goals and standards of performance for staff members.
- Identify and address staff training and coaching needs.
- Develop strong customer relationships and have detailed knowledge of our food products and suppliers.
- Work closely with other departments such as sales and logistics, to maintain smooth operations and address any customer-related concerns.
- Oversee order processing, from placement to delivery, ensuring accuracy and timely fulfillment.
- Preparation of reports, updating customer records, etc.
- Responsible for customer retention.
- Create and lead a supportive team environment for seamless operational efficiency and customer experience.
- Evaluating new technology which can be added to MYOB to enhance the quality of customer data and their experience.
- Implementing continuous automatic communication through our website following customer purchases and website visits.
- Develop and manage newsletters for both food service and retail customers, aligning with social media.
- Recruiting and training of new office-based customer service staffs, process review, planning and scheduling of workloads.
- Conduct performance reviews and feedback.

**Qualifications**
- Minimum qualification required is Australian Diploma / Advance Diploma or equivalent with 2 years mandatory full-time work experience.
- If you do not hold the required qualification, you must have 3 years of full-time relevant work experience.
- Previous experience in warehousing, logistics, or sales is preferred.
- Proven experience in delivering top-notch customer service in the hospitality industry is essential.

**Skills and Personal Attributes**
- Expert understanding and use of Microsoft Office suite.
- Ability to provide leadership, guidance and training to employee members.
- Be customer focused, with outstanding verbal and written communication skills.
- An enthusiastic, positive and proactive approach to providing services.
- Have effective time management, analytical and problem-solving skills.

If you feel you have the expertise and drive to be a part of our dynamic and valued team, please send us a cover letter and your resume.

Pay: $75,000.00 - $80,000.00 per year

Work Location: In person

  • Customer Service Manager

    1 week ago

    Canning Vale, Australia Hydraulink Fluid Connectors Ltd Full time

    **Description**: The Opportunity Combine your hose & fitting / hydraulics knowledge and your management skills to get your dream job! This position is about providing exceptional customer service, providing ongoing support and leadership for your team and ensuring all customers requirements are processed and delivered efficiently and accurately. As our...

  • Customer Service Manager

    2 weeks ago

    Canning Vale, Australia Hydraulink Fluid Connectors Ltd Full time

    **Description**: The Opportunity This position is about providing exceptional customer service, providing ongoing support and leadership for your team and ensuring all customers requirements are processed and delivered efficiently and accurately. As our Customer Service Manager you will have a passion for delivering customer satisfaction, a keen eye for...

  • Customer Service Officer

    5 days ago

    Canning Vale, Australia Wing Hong Food Service Full time

    **Position: Customer Service Officer (Full-Time)** As a key member of our wholesale customer service team, you will play a vital role in ensuring our clients receive outstanding service. You will handle inquiries, process orders, and provide support to our valued customers across various sectors including hospitality, retail, and government...

  • Customer Service Lead

    6 days ago

    Canning Vale, Australia Metcash Full time

    This new position will be working within our ALM pillar - Australia and New Zealand’s leading supplier of independent liquor retailers and the driving force behind wholesale and on-premise liquor distribution. We tailor support for almost 2700 stores and over 12,000 partners and customers. This position will be responsible for leading our Western and...

  • Customer Service Officer

    1 week ago

    Canning Vale, Australia Metcash Full time

    We are looking to hire a part time Customer Service Officer for a period of 6mths. Working approximately 30 hours per week - across Monday to Thursday, you will be looking after the ALM (Australian Liquor Marketers) Customer Service functions within our Canning Vale office, servicing the Western and Central Regions of Australia. You will need to increase...

  • Customer Service Lead

    2 weeks ago

    Canning Vale, Australia Metcash Full time

    Fantasitic opportunity for a **Customer Service Lead** working within our ALM pillar - Australia and New Zealand’s leading supplier of independent liquor retailers and the driving force behind wholesale and on-premise liquor distribution. We tailor support for almost 2700 stores and over 12,000 partners and customers. This position will be responsible for...

  • Trainee Manager

    2 weeks ago

    Canning Vale, Australia Stratco Full time

    **Join a national leader in Australian Retail & Manufacturing**: - ** Boost your career in the next level with Stratco**: - ** Be part of a dynamic and fast-paced Selling & Customer Service Team** **ABOUT STRATCO** Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated...

  • Customer Service Specialist

    7 days ago

    Canning Vale, Australia MyIntegra Full time

    If you have deep empathy and like to go above and beyond to provide excellent customer service, this might be the role for you! Join us to make a positive difference and grow your career with: - Ongoing training and professional development opportunities - Work from home or from one of our customer service hubs in Canning Vale, Perth - Unparalleled career...

  • Customer Service Specialist

    7 days ago

    Canning Vale, Australia Criterion Industries Full time

    Australian family owned and operated since 1981, welcome to Criterion Industries! Specialising in superior-quality aluminium partitioning systems, sliding systems, doors and hardware accessories, we are consistently designing innovative systems for the commercial and residential building industry. Criterion believes in making it easy for our clients and...

  • Customer Service Specialist

    5 days ago

    Canning Vale, Australia MyIntegra Full time

    If you have deep empathy and like to go above and beyond to provide excellent customer service, this might be the role for you! Join us to make a positive difference and grow your career with: - Ongoing training and professional development opportunities - Unparalleled career growth with opportunities at My Integra, our parent company APM or another of our...