Customer Compliance Program Lead

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:
Our Network Services team is looking for a highly motivated Customer Compliance Program Lead to join our expanding Operations and Maintenance group.

The Operations and Maintenance group plays a vital role in ensuring the safe, reliable, and efficient delivery of water services to our customers. We achieve this through the effective operation and maintenance of our water, wastewater, and resource recovery infrastructure.

This newly established position offers a unique opportunity to build and lead a dedicated team of officers tasked with delivering a long-term, strategic compliance program. As the Program Lead, you will drive initiatives that support regulatory compliance, customer engagement, and operational excellence across our network.

You will also collaborate with both internal and external strategic stakeholders, providing valuable insights and detailed reports to support the delivery of positive outcomes for our customers, the broader community, and the business as a whole.

About you:

- Proven experience in project, program and case management, with the ability to plan, deliver, and monitor complex initiatives aligned to organisational goals.
- Demonstrated capability in end-to-end compliance programs, including managing non-compliance issues and implementing effective communication methods.
- Strong strategic thinking with experience contributing to and executing team planning initiatives that support long-term business objectives.
- Leadership experience, including managing teams, building capability, and fostering high performance through coaching and mentoring.
- Sound knowledge of customer service standards, with the ability to resolve complex issues and drive customer-focused outcomes.
- Ability to build and maintain effective stakeholder relationships, both internally and externally, ensuring alignment and shared commitment to program goals.
- Experience engaging with local and state government departments highly regarded.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business.

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

- Generous Salary Packaging options, including novated leases
- Corporate discounts across Health insurance, technology and more
- 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
- Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you
- Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at
- WORK180

Visit our website to learn more about us at

How to apply

Applications close end of day 25/5/2025

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at