Customer Solutions Officer

2 weeks ago

Geelong, Australia Hudson Australia Full time

We are seeking 2 professional Customer Solutions Officers to join our team on a part-time basis, working 3 days per week (25 hours).
- Position: Contact Centre Officer
- Job Type: Contract
- Hours: Part Time - 25 hours/week
- Pay: $44.65/hour + Super
- Location: Barwon
- No outbound calls All in bound calls, providing exceptional customer service to the local community.

Join a high-level Local Government Agency in a fast-paced and customer-centric role. Utilise your exceptional customer service skills to provide outstanding support to existing members.

**Responsibilities**:

- **Effective Communication**: Interact with customers over the phone, conveying information clearly and providing accurate and helpful responses.
- **Problem Solving**: Assess and troubleshoot customer issues efficiently, demonstrating quick thinking and adaptability.
- **Product Knowledge**: Understand the company's offerings to provide accurate information and assistance to customers.
- **Patience and Empathy**: Handle inquiries calmly, demonstrating empathy towards customers' concerns.
- **Adaptability and Multitasking**: Handle multiple tasks simultaneously in a fast-paced environment.

**Requirements**:

- Minimum 12 months experience in an Inbound Call Centre environment.
- Strong communication skills, both written and verbal.
- Proficiency in MS Office Suite and strong computer skills.
- Ability to adapt and respond to challenges in a changing environment.
- Effective problem-solving ability with attention to detail.
- Understanding of retail energy market and regulations is an advantage.
- Must be fully vaccinated and have full Australian working rights.
- Willingness to undergo a Criminal History Check.

  • Customer Solutions Consultant

    4 days ago

    Geelong, Victoria, Australia Barwon Water Full time $60,000 - $80,000 per year

    Location: GeelongStatuses: Flexible; Full timeAbout The RoleExciting full time roleCommunity values driven organisationFlexible working arrangementsAt Barwon Water, we believe that every conversation is a chance to make someone's day better — and we're looking for people who feel the same. If you're naturally warm, great at listening, and thrive on...

  • Customer Solutions Consultant

    2 weeks ago

    Geelong, Australia Barwon Water Full time

    **Location**: Geelong - ** Statuses**: Flexible; Casual - ** Duration**: 3 months **The opportunity we provide** - Exciting customer service casual role - Flexible working arrangements; both remotely and in the office - Work within a supportive and caring team environment Are you passionate about people, problem-solving, and purpose? Whether you're kicking...

  • Customer Service Officer

    2 weeks ago

    Geelong, Victoria, Australia NES Global Talent Full time

    Apply Customer Service Officer - Building ProductsIntroducing Harvest Talent Recruitment & People SolutionsReference: JO-2509-1442OverviewAs Customer Service Officer, you'll be the first point of contact for clients, helping with quotes, orders, delivery times, product issues or claims, and coordinating across calls, emails and online channels. You'll...

  • Customer Service Officer

    3 weeks ago

    Geelong, Victoria, Australia NES Global Talent Full time

    Apply Customer Service Officer - Building ProductsIntroducing Harvest Talent Recruitment & People SolutionsReference: JO-2509-1442OverviewAs Customer Service Officer, you'll be the first point of contact for clients, helping with quotes, orders, delivery times, product issues or claims, and coordinating across calls, emails and online channels. You'll...

  • Office Manager

    2 weeks ago

    Geelong, Australia Goldstar Care Solutions Full time

    _**We are an In-Home Care Service Provider for Aged Care and NDIS in the Geelong, Bellarine, Surf coast and Colac region, providing care with integrity, passion, and empathy. At Goldstar Care Solutions we believe in the Golden Rule: "Treat others as you want to be treated".**_ **Oversees staff offering support and coordinating staff duties** **Main duties...

  • Customer Service Officer

    1 week ago

    Geelong, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Customer Solutions Consultant

    1 week ago

    Geelong, Australia Red Energy Full time

    **Customer Solutions** ABOUT THE ROLE**: As a Customer Solutions Consultant, your main role will be taking inbound calls from our existing customers and assisting them with a variety of call types. Your main focus will be our customers. You will be working on a rotating roster, working between the hours of** 8:00am - 8:30pm Monday to Friday, and Saturday...

  • Customer Service Officer

    12 hours ago

    Geelong, Victoria, Australia Hays Full time $50,000 - $70,000 per year

    Join a collaborative and supportive team in a dynamic, Australian-made global business Are you a confident and energetic customer service professional who thrives in a fast-paced environment? This is your opportunity to be the face of a well-established, family-owned company that values teamwork, honest communication, and celebrating success. Your new...

  • Customer Events Officer

    4 days ago

    Geelong, Australia Geelong Arts Centre Full time

    **Introduction**: About Us Geelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities. The Geelong Arts Centre is a gathering place for all - a place that boldly offers insights through...

  • Customer Service Officer

    3 weeks ago

    Geelong, Victoria, Australia Ausreo Full time

    Job DescriptionWe have an exciting opportunity for a Customer Services Officer to join our team in Geelong, reporting to the Trade Service Centre Manager.As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the...