Tenancy Accounts Officer

**Tenancy Accounts Officer - Metro**

**WHY JOIN US?**

Community Housing Providers like Hume are leading the largest growth in affordable housing that Australia has seen since the 1990’s. The Federal Government’s $10 billion Housing Australia Future Fund has earmarked 30,000 new social and affordable housing properties - this means Hume is growing too.

With more than 30 years’ experience, we cover all aspects of community housing. We own and/or manage over 4,500 homes and support almost 9,000 customers across metropolitan and regional NSW.

With your help, all Australians can build the foundations of a brighter future.

**ABOUT THE ROLE**

You are a strong communicator and comfortable working face-to
- face with customers, visiting them at home and in their communities.

We want every Hume customer to succeed, and we work to quickly identify anyone at risk.

This important role will see you;
- Pro-actively working with customers who are at risk of falling behind in their rent payments or who have accrued other debts.
- Working alongside customers to develop, implement and maintain reasonable and sustainable repayment plans.
- Linking customers to services aimed at supporting them to manage rent and non-rent payments.
- Managing relationships with internal and external partners to ensure a shared focus on improving outcomes for customers.
- Understanding and operating working within the provisions of the NSW Residential Tenancies Act 2010, including taking matters to the NSW Civil and Administrative Tribunal (NCAT).

**WHAT WE LOOK FOR IN YOU**

You are collaborative and outcome focused with high levels of empathy, a strong eye for detail and proficient in numeracy. You will be joining a values-driven organisation, so it is important that you share and reflect our values.

To be successful in this role you will also bring:

- Experience in the social welfare sector or private real estate
- High volume customer service-based experience.
- Outbound customer collections experience is desirable
- Experience working within a legislative environment including taking matters to NCAT
- Understanding of, and capacity to relate to, people from a diverse range of social and cultural backgrounds
- Current NSW drivers’ licence and vehicle

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Long service leave after 5 years
- Salary packaging
- Career development opportunities
- Access to EAP Counselling Service

**OUR TEAM**

We employ experts across corporate services, real estate services, property development and construction, asset management, rental property procurement, property maintenance and tenancy management. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives to provide customers with opportunities to prosper.

**We are**:_**Champions of change | Creators of connectivity | Builders of resilience | Determined to succeed**_
- As a community housing provider, Hume regularly engages with and provides face to face services to customers in the community, and these roles require full COVID-19 vaccination status._

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00 - $80,000.00 per year

**Benefits**:

- Referral program
- Salary packaging
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Signing bonus

Ability to commute/relocate:

- Fairfield, NSW 2165: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)