Housing Access Officer

4 days ago

Newcastle Maitland Hunter, Australia HOME IN PLACE (AUSTRALIA) LIMITED Full time $60,000 - $80,000 per year

About Us

Home in Place envisions a future where everyone has access to safe, affordable housing within sustainable communities. Our mission is to provide homes, empower individuals, and support long-term tenancy stability. We integrate tenancy and property management with support services to help individuals maintain secure housing and enhance their social and economic well-being. Home in Place is a recognised Employer of Choice and we encourage and support workplace diversity.

About the role

  • Managing the intake, assessment and approval process for new applicants to the Social Housing Register and internal requests for transfer;
  • Facilitating the delivery of Temporary Accommodation;
  • Facilitation of the Start Safely Program and Domestic Violence Support;
  • Facilitate and/or deliver Private Rental Assistance products;
  • Providing relevant stakeholders with information on applying for and access Housing Services for their clients;
  • Responding to telephone, written, email and face-to-face enquiries regarding Housing Services
  • Maintaining up to date knowledge of legislation and guidelines and working relationships with other community services;
  • Strong problem solving skills;
  • Effective time management and prioritisation.

Essential Selection Criteria

To be considered for the role, you must address these criteria in your application.

  • Experience working with vulnerable clients;
  • Experience working in a relevant sector including housing, homelessness, community services, family and domestic violence services;
  • Demonstrated highly developed organisation skills and the ability to undertake tasks independently;
  • Well developed and effective interpersonal, de-escalation and communication skills;
  • Qualifications in Community Services or relevant industry;
  • Computer literate with the ability to use the Microsoft Office suite;
  • Current drivers licence.

Job Benefits

In addition to an attractive salary package the successful applicant will also have access to:

  • Salary packaging of $15,900 tax-free pay per fringe benefit year to increase your take home pay
  • Annual training allowance and paid study days
  • Paid Birthday Leave
  • Flexible working arrangements with options for fortnightly or monthly RDOs
  • Discounted gym membership
  • Free, confidential counselling services via our EAP

How to apply:

When applying, please ensure you address the key selection criteria as part of your application. 

Confidential enquiries may be made by contacting our HR Team on or emailing

Please Note:Applications will be reviewed on receipt, and the role will be closed once suitable candidates are identified. We encourage interested applicants to apply as soon as possible to avoid missing out on this opportunity.At Home in Place, we are committed to upholding our values of sustainability, empowerment and collaboration. Our hiring process focuses on merit, skills, and potential, ensuring that each candidate is evaluated fairly and objectively. We welcome applicants regardless of age, gender, race, ethnicity, religion, disability, or any other characteristic protected by law. Our goal is to create a workplace that not only respects but also celebrates the unique perspectives and talents of each individual.

Home in Place is committed to upholding the highest standards of child protection, including fostering a safe and secure environment for all children.  

Please note, agency referrals will not be accepted for this role.

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