Customer Care Consultant

8 hours ago

Melbourne, Australia McMillan Shakespeare Full time

At McMillan Shakespeare (MMS), our purpose is to make a difference to people’s lives where we believe customer is always first, everyone matters and strive for greatness.

Start date: 2nd December 2024

As a Customer Care Consultant in our contact centre you will champion our value of Customer Always, demonstrating a customer-centric mindset in all of your interactions. You will be the first point of contact for customers, responding promptly, helping with inquiries, resolving issues, and explaining sometimes complex information in a simple manner.

Our contact centres continue to be the launching pad for many people to grow their careers. We will provide you with all of the tools and the training that you need to succeed.

Why MMS?
- We believe we are Better Together; we work together to do the right thing and deliver better outcomes for our customers and each other
- We provide you with all of the necessary training you need to succeed
- Work-Life Balance - 38 hours a week with no weekend work
- We provide you with everything you need to get started, you’ll receive a company laptop, monitor, keyboard, mouse, and headset

What’s your contribution?
- A strong customer service focus
- Recent experience working phone based Customer Service, ideally in a contact centre environment
- You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues
- Keen problem solver who thinks outside the box
- Exceptional verbal and written communication skills
- Demonstrated attention to detail
- Solid experience learning and using new systems

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

  • Customer Care Consultant

    1 week ago

    Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...

  • Customer Care Consultant

    2 days ago

    Melbourne, Australia Probe CX Full time

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency. As a...

  • Customer Care Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Blackwoods Full time

    Customer Care Consultant - Scoresby, VICJoin to apply for the Customer Care Consultant - Scoresby, VIC role at BlackwoodsCustomer Care Consultant - Scoresby, VIC1 week ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant - Scoresby, VIC role at BlackwoodsGet AI-powered advice on this job and more exclusive features.As aCustomer...

  • Customer Care Consultant

    1 week ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $80,000 per year

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a Customer Care...

  • Customer Care Consultant

    1 week ago

    Melbourne, Victoria, Australia Kandu Freight Management Full time $60,000 - $70,000 per year

    Who is Kandu Freight Management?We are a fast-growing Freight Management company seeking a full-time Customer Care Consultant in our brand-new office located in Mulgrave.Kandu Freight Management uses our wealth of experience and knowledge in the transport industry to put together a tailored, sustainable, and cost-effective freight solution for our...

  • Customer Care Consultant

    2 weeks ago

    Melbourne, Victoria, Australia McMillan Shakespeare Full time $55,000 - $70,000 per year

    At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the biggest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.Start dates: 29th September 2025Enjoy working 2 Days in Office and...

  • Customer Care Consultant

    2 weeks ago

    Melbourne, Australia Metricon Full time

    **Love Where You Work!** **Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.** Based in our stylish Mount Waverley Head Office, work within the busy National Customer Care team in this highly...

  • Expression of Interest

    2 days ago

    Melbourne, Australia INDEX Consultant Full time

    **Is your next move with INDEX?** - Are you a modern workplace professional? - Are you willing to dedicate your expertise to projects for our government and enterprise clients? - Are you ready to challenge yourself with complex, multifaceted projects that demand innovative solutions? INDEX Consultants delivers technology solutions to drive business success....

  • Customer Care Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Kmart Group Full time

    OverviewWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll do every day. As a...

  • Customer Care Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Kmart Group Full time

    OverviewWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll do every day. As a...