Fulfilment Operations Coordinator

**Job ID**: 308360
- **Date posted**: 03/10/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- Rosters published 4 weeks in advance.
- 15% Co-worker discount
- Subsidised meals and complimentary drinks in our Co-worker restaurant
- Free uniforms provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

- This role is Permanent Full-time, 76hrs/fortnight
- The internal job title for this role is Fulfilment Coordinator
- Applications close Thursday 16th October 2025
- This role requires availability to work Monday to Sunday, between the hours of 6:00am to 10:00pm
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

**About this work area**As a Fulfilment Operations Coordinator your responsibilities will include, but are not limited to:

- Engaging and assist customers understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
- Coordinating and supervising the daily operations of the Fulfilment Operations team to secure efficient and safe fulfilment processes.
- Support the team both in planning/leading and performing tasks for major areas of responsibility, such as picking, packing, unloading, loading and replenishment of goods/orders within the agreed KPIs. Whilst fostering a customer-centric mindset.
- Providing feedback on team performance, analysing, and implementing effective solutions where needed, optimising commerciality, and securing excellence in operations.
- Contributing to the implementation and achievement of the Fulfilment Operations department goals.
- Maintain a clean, organised, and safe environment throughout your area of responsibility. Ensuring adherence and compliance of all safety requirements, Standard Operating Procedures (SOP), including securing a safe environment for customers and co-workers.
- Facilitate onboarding training and on the floor co-worker support to secure competence and the achievement of learning goals within the department.

As a Fulfilment Operations Coordinator you are or have:

- Demonstrated passion for fulfilment operations processes and people’s life at home.
- Enthusiastic about teamwork and motivating people, with prior experience supporting the daily operations, coordinating breaks, and delegating tasks.
- A strong advocate for a safe working environment, ensuring that hazards are identified and removed.
- Excellent communication skills, being able to collaborate with stakeholders at all levels to ensure smooth fulfilment operations.
- A detail-oriented person who takes a meticulous approach to tasks and processes to enhance the reliability of the function.
- Energised by continuous learning, with a renew & improve mindset.
- Proficient computer skills and an ability to learn relevant IKEA IT systems, solutions, and tools.

**We need people like you**At IKEA, work is so much more than a job. Come join us