Fulfilment Operations Team Leader

**Job ID**: 270633

**Date posted**: 20/12/2024

**Our team within IKEA**
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
**What you need to know**
Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent Full-time, 76hrs/fortnight.
- The internal title for this role is Fulfilment Operations Team Leader.
- This role requires availability to work Monday to Sunday, shift times will range from 6:00am
- 9:30pm.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
- If you are successful for this role, you will be required to obtain a National Police Check.

**About this work area**
As Fulfilment Operations Team Leader your responsibilities will include, but are not limited to:

- Managing and supporting the day-to-day operations, activities and co-workers of the Goods Flow team including rostering, breaks, and ensuring KPIs are communicated and achieved throughout the team.
- Ensuring that yourself and the co-workers around you possess a safety mindset, work in compliance with the internal IKEA regulations, standard operating procedures and local legislation relating to health, safety and security and the environment.
- Planning, organising and monitoring the logistics operations, ensuring co-workers are aware of their responsibilities and processes are complete on time.
- Secure recruitment, retention, performance management, succession planning and competence development of the team.
- Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.
- Secure effective, qualitative and efficient daily goods flow operation in order to guarantee customer shopping experience through quality of products, merchandising and stock accuracy.

As Fulfilment Operations Team Leader you are:

- Passionate about fulfilment and how it contributes to creating customer satisfaction & a seamless shopping experience
- Comfortable working a mix of strategic, tactical, and operational tasks. You enjoy working in a fast paced, vibrant, and changing multidimensional environment.
- A people’s person, with proven experience leading & developing people and thrive in building relations and influencing others.
- Able to demonstrate a strong safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results.
- A forward thinker who works calmly under pressure, taking ownership of quick decisions and problem solving.

**To be considered for this role, experience & qualities in the following are heavily preferred**
- Retail and/or fulfilment experience with a proven track record in managing inventory, coordinating shipments, and optimising supply chain processes.
- Effective communication and leadership abilities, with a demonstrated capacity to lead teams, set clear priorities, delegate tasks effectively, and provide constructive feedback when performance managing.
- A business-minded approach with a customer focus. Experience in developing and implementing strategies to meet sales targets, enhance customer satisfaction, and manage budgets.
- Flexibility and adaptability with the willingness to work early mornings, late evenings, and weekends, having a proactive approach to driving operational improvements and embracing change.