Fulfilment Team Leader

**Job ID**: 301748
- **Date posted**: 30/07/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

What you need to know
- These roles are Permanent Full-time, 76hrs/ fortnight
- Applications close Wednesday 13th August 2025
- Domestic relocation is supported
- This role requires availability to work Monday to Sunday, from 6:00am
- 9:00pm
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday)
- Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved.
- Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
- Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
- Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy.
- Required shift availability of 6:00am - 9:30pm weekdays and alternating weekend shifts (both Saturday and Sunday) per fortnight.

As an IKEA Team Leader you are or have:

- 2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances.
- Previous retail management experience at a big box retailer or multi-site experience.
- Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders.
- Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers.
- Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
- Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs.
- Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement.
- Passionate about ensuring we meet our customers in the best way and securing excellence in Fulfilment Operations, leading your team with a customer centric mindset.
- Experience in leading teams in an operational function with proven record of successful leadership delivering both business results and people development.
- Sound computer literacy and understanding of Microsoft Office suite/apps.
- Exceptional communication skills, you can build relationships, collaborate and effectively influence and manage key stakeholders.
- A forward thinker who works calmly under pressure, capable of making agile decisions and problem solving.
- Comfortable working a mix of strategic, tactical, and operational tasks. You can manage high-volumes and enjoy working in a fast paced, vibrant, and changing omnichannel environment.
- Good self-awareness and have a safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results.

**We need people like you**At IKEA, work is so much more than a job. Come join us