Client Success Specialist

1 week ago

Melbourne, Australia Caleb and Brown Pty Ltd Full time

Are you passionate about delivering exceptional client experiences and excited to work in the dynamic cryptocurrency industry? Caleb & Brown, a leading global crypto brokerage, is seeking a motivated and client-focused individual to join our team as a **Client Success Specialist.** In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships.

**Responsibilities**
- Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.
- Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals.
- Monitor and facilitate client transactions to ensure a seamless experience.
- Handle and resolve unique or complex client cases in collaboration with cross-functional teams.
- Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce.
- Triage internal support tickets and contribute to debugging product-related issues.
- Contribute to improving client support processes and delivering a 5-star service across all touchpoints.
- Build long-term relationships with clients, fostering trust and satisfaction.

**Requirements**:

- Excellent communication skills in written and verbal English.
- Strong problem-solving and analytical skills with attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Empathy, patience, and a client-focused mindset.
- Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided).
- Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.

**Preferred Skills/Qualifications**
- Prior experience in client-facing roles or customer support.
- Bachelor’s degree in business or equivalent experience.
- A positive attitude and flexibility to adapt to evolving business needs.

Join us at Caleb & Brown and play a key role in shaping the future of cryptocurrency

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