Client Success Specialist

2 weeks ago

Melbourne, Australia LiveHire Full time

At LiveHire, we live and breathe our values.
- Reach.Hire: Every day we push a little harder and reach a little ‘hire’ united in our vision to empower the flow of the world’s talent
- Own it.Together: Achieving the unthinkable takes incredible focus and alignment, but when you own it together, anything is possible.
- Open. Honestly: We fight for fairness and equal opportunity in the workplace. Everything we do, we do it with transparency through open conversations and the sharing of knowledge.
- Be Curious. Always: Our team will seize every opportunity to find new and improved ways of working.

The Position

Our Client Success Specialists provide hands-on sourcing and recruitment services for LiveHire’s existing clients, as well as ongoing best practice coaching on the LiveHire product to ensure successful adoption and usage. This role would suit a proactive, customer-minded and tech savvy professional or staffing/recruitment professional looking for a change of direction.

**Responsibilities**:

- Develop relationships with LiveHire users to drive product adoption and ensure clients are leveraging LiveHire to achieve tangible ROI.
- Responsible for running LiveHire training sessions with new or existing clients.
- Identify opportunities to improve the LiveHire user experience and influence product development decisions.
- Identify and eliminate risks of attrition by partnering with internal stakeholders to recommend solutions to client challenges.
- Proactively inform customers of features, issues and resolutions to drive customer value and loyalty.

About you:

- Knowledge of, or experience in a Recruitment or Customer Success role, preferably within the technology sector
- Familiarity with applicant tracking systems or related talent technology
- Knowledge of the recruitment or staffing industry is preferable
- Strong customer-facing skills, as well as written and verbal communication skills
- Self-motivated with a positive attitude and a proactive approach to work
- University degree preferred

If this sounds like the right fit for you, hit apply

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