Client Success Specialist

1 week ago

Melbourne, Australia FCB Full time

**What’s on offer in this role?**
- High growth journey with leaders who are 100% supportive
- Guaranteed career development as you make your mark
- Recognised Employer of Choice; real sense of purpose, values-driven & ‘people first’ mindset

**About the role**
We currently have 6,000+ clients contracted to Citation HR (formerly known as HR Assured) and enableHR and with that, will need to renew the contract to retain the benefits of using our services.

Reporting to our Client Success Manager, you will be responsible for reaching out to clients to conduct effective conversations that influence their decision to continue their core services agreement. Navigating with confidence and empathy, when clients are unhappy or looking to exit early, you will use all your skills as a client success professional to negotiate the sale of additional products and services, beneficial to their business. This is a pivotal role that will drive business success and continue our year-on-year growth.

We want you to be at your operational best, so comprehensive training will be provided including exposure to your counterpart from our UK parent company, along with a structured career path, we guarantee a fun, supportive, collaborative and challenging work environment.

**Does this sound like you?**
- Natural and brilliant provider of solutions to clients
- Thrive in a sales and retention environment, beating targets, solving problems &making customers happy
- Natural rapport builder of professional relationships
- Intelligently understand, and with empathy, the challenges of the client
- Solutions provider with a consultative manner
- Handle objections/rejections with ease and see this as just the next hurdle to jump
- Collaborative team player with impeccable communications skills
- Focused, determined & highly organised to juggle and plan multiple task

**_Ideally you will have picked up these skills in a similar role of retention, renewals. account management, sales, or similar client interactive role, in a business-to-business (B2B) environment_**. This experience will be key to assisting you in being successful in this role and working within the wider Citation Group.

**Who is Citation Group?**
For over 30 years, Citation Group has been working with 25,000+ businesses across Australia and New Zealand, helping them achieve their workplace compliance objectives for a better tomorrow. Think of our friendly, talented and professional business pit crew as an extension of our clients’ businesses, as they provide solutions on everything from HR advice and software, workplace law, health & safety and ISO and NDIS certifications.

**What’s it like working for us**
As a values-driven organisation we pride ourselves on operating under four (4) core values: _Inspired & Innovative, Exceed Expectations, Relationships Matter and We’re Better Together_. We ensure that these values are embodied by every employee, every day.

Some of the perks of working with Citation Group including
- Flexible, hybrid and location-based working options
- Parental Leave, Birthday Leave, Volunteer Leave
- Active Social committee who regularly organise fun events including charity support drives & fitness challenges
- Mentoring Program
- EAP for you and your family
- Active DEI committee and initiatives

**How to apply**
- Applications from recruitment agencies will not be considered. Applicants must be legally permitted to work in Australia on an unrestricted basis._

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