Internal Sales/Customer Service – Plumbing, Heating

3 days ago


Carrum Downs, Victoria, Australia Plumbonline Full time $60,000 - $75,000 per year

Location: Carrum Downs, VIC

Business: plumbonline – Australia's trusted online plumbing, heating & cooling store

About Us

plumbonline is a proudly Australian e-commerce business supplying plumbing, hot-water, heating and cooling products to trade and retail customers nationwide. Based in Carrum Downs, we're a small, friendly team known for practical knowledge, reliability and straight-up service.

About the Role

We're looking for a confident Internal Sales person to handle phone and counter enquiries. You'll assist customers in identifying and ordering the right products using our website as a live catalogue, supported by manufacturer databases and pricing tools. You'll also prepare quotes and process sales accurately and efficiently.

You'll also carry out small-scale outbound follow-ups and customer calls, keeping in touch with plumbers and facilities teams, following up quotes, and checking in on repeat orders. The aim is to build friendly, ongoing relationships rather than high-volume cold calling.

Some warehouse and dispatch support is part of the role.

Key Responsibilities

  • Answer phone and online enquiries
  • Identify and quote products using our website and systems
  • Process phone and counter sales, returns and warranty claims
  • Support the warehouse team with order coordination

Skills & Experience

  • Clear, confident phone manner
  • Strong attention to detail and computer literacy
  • Experience in plumbing, HVAC or trade sales an advantage
  • Comfortable using online catalogues or e-commerce sites
  • Positive attitude and willingness to learn

What We Offer

  • Supportive, down-to-earth team
  • Monday to Friday 8am - 4pm
  • Immediate start
  • $60-$75k annual salary + super
  • Weekly pay

How to Apply

Send your resume and a short cover letter to



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