Communications Manager

**Be Part of Our Next Chapter**

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - _Creating Connections. Empowering Partnerships. Always Evolving_. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

**We’re looking for a Communications Manager to own our internal comms heartbeat — shaping strategy, building smart frameworks, and delivering messages that connect, inspire, and engage our global Coates Crew.** You’ll lead everything from big-picture strategy to day-to-day storytelling, driving alignment and energy across the business. You’ll also jump into reactive comms, crisis response, employer brand campaigns, and select external comms — making sure every message is clear, on-brand, and impossible to ignore.

**Key responsibilities for the role**:

- Define and execute internal communications strategy to keep Crew informed, aligned, and engaged.
- Create and maintain internal communications framework.
- Partner with CBO, CoS, and CPO to finalise Internal Communication & Engagement Framework.
- Own strategic planning and execution of all internal comms and touchpoints.
- Develop global comms and engagement calendar (categories, ownership, cadence, channels).
- Write comms from both company and SLT member perspectives.
- Lead content refresh to improve messaging, visuals, and quality, including monthly Crewsletter.
- Manage stakeholder relationships and comms processes.
- Ensure brand and company strategy are embedded in all comms.
- Collaborate with Brand, Marketing, and Comms team on deliverables.
- Recommend and implement tools, resources, and processes to improve internal comms.
- Focus on enhancing connection, visibility, alignment, and engagement globally.
- Project manage End of Year and Financial Year presentations/videos, including strategy and messaging.
- Create Coates language and copy library for consistent brand voice.
- Project manage Coates History Book.
- Support marketing initiatives requiring strong writing skills.
- Assist in defining leadership profiles for SLT and thought leaders.
- Collaborate on special projects as required.

**Qualifications and Experience**:

- 7+ years of experience in communications (either internal or external)
- Proven ability to be an individual contributor and communications SME
- Demonstrated effective writing and communications skills
- Experience creating, executing and managing an internal communications program
- Experience in both the strategic and tactical elements of internal comms in order to own internal comms end-to-end, including creating a narrative tied to company and/or brand strategy, deep understanding of company strategy, concise and engaging writing and editing, attention to detail, ability to identify SMEs and build effective relationships, perform hands on role for all elements of internal comms

**About Coates**

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.