Contact Centre Sales Agent

Rare opportunity for an experienced Customer Service and Sales professional with a passion for travel looking for their next opportunity with a leading travel company - AAT Kings

**The Role**:
The Contact Centre Sales Agent with AAT Kings will be responsible for maximising and increasing direct guest and trade sales for AAT Kings Guided Holidays, Short Breaks & Day Tours, and Inspiring Journeys.

Be the key contact for direct guests and trade agents contacting AAT Kings through various mediums (training provided). Effectively and efficiently handle all direct guest and trade enquiries; delivering service excellence in every contact as well as proactively generating leads, repeat business and referrals, to achieve the company’s growth targets.

This is a permanent, full-time role offering flexible work options from our vibrant Alexandria office 3 days per week and 2 days work from home. Shifts available between 8am to 8pm Monday to Friday and Saturday from 9am to 5pm.

Your responsibilities will include;
- Maximise sales opportunities by upselling additional AAT Kings Guided Holiday, Inspiring Journeys, Short Breaks & Day Tours.
- Develop specialist knowledge in our AAT Kings Guided Holiday, Inspiring Journeys, Short Breaks & Day Tours products.
- Fully service our Guests by selling flights, rail, insurance, pre/post accommodation, and Gold Seal Protection.
- Meet and exceed monthly and annual sales targets by effectively utilising the Consultative Sales Process.
- Be experienced using CRM and GDS systems.
- Maximise sales through outbound and follow up calls to potential guests from enquiries and brochure requests.
- Effectively utilise Salesforce to deliver sound lead management and track all sales.
- Project our brand values in every contact; be friendly, engaging, knowledgeable, confident, and professional.
- Take ownership of the guest holiday experience and nurture the relationship, anticipating the guest’s needs from first point of contact to after departure, and deliver an exceptional Moment of Truth in every guest contact by consistently providing excellence in service.
- 2 years’ experience in a Retail Travel environment, Airline, or other travel related Reservations Sales team.
- Inbound or Outbound telesales experience with strong knowledge of the sales cycle.
- Proven experience meeting or exceeding KPI’s including sales conversion and working to commissionable targets.
- Travel Industry knowledge particularly retail travel and knowledge of Australian and NZ destinations.
- Exceptional relationship building and negotiation skills.
- Proven effective written and verbal communication skills.
- Experience managing leads with a sales CRM program, such as Salesforce.
- Strong work ethic with a positive attitude and guest focused.

**Perks and Benefits**:

- Generous domestic and international travel discounts for you, your family and friends
- Be supported in your career development and personal growth with learning and development opportunities.
- Explore the world with our Love for Travel Benefit - after your first year, get an annual travel credit from $1850 to use on any one of our core travel brands.
- Flexible work from home options available.
- 2 team engagement days per year to share quality time with your team.
- 2 days paid leave per year for volunteer opportunities of your choice.
- 12 weeks paid parental leave for eligible employees.
- Access to retail discounts and Employee Assistance Program.
- Great working culture working with people who are passionate about travel.

**About AAT Kings**:
AAT Kings Group operates as a leading tour provider specialising in Australia and New Zealand. As Australia’s No. 1 Tour Operator, we offer excursions to iconic destinations such as Uluru, Kakadu, The Kimberley, Milford Sound, and Franz Josef Glacier; AAT Kings offer unparalleled service to a diverse and global customer base.

Our Parent Company is The Travel Corporation, a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld Cruising and Insight Vacations. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.

**About Inspiring Journeys**:
Travelling has the power to change us, to excite us and enrich our lives in so many ways. It's not just about the places you go, it's also about the people you go with, the experiences you share, the memories you create together and the stories you write along the way. We aim to do things a little differently to inspire you to return home with a new zest for life, a spring in your step and a smile on your face.

Our Inspiring Journeys through Australia and New Zealand will take you off the beaten track with rich and immersive experiences in an intimate small group setting. You'll travel in luxury coaches or 4WD vehicles and stay in boutique retreats, lodges