Delivery Manager

**Estimated start date**

Thursday, 07 August 2025

**Initial contract duration**

12 months

**Extension term**

12 months

**Number of extensions**

3

1

**Experience level**

Manager - EL1 equivalent

**Location of work**

ACT, NSW, QLD

**Working arrangements**

Hybrid

Hybrid working arrangements are in place, allowing staff to work a maximum of 2 days from home and 3 days on site

**Maximum hours**

40 hours per day

**Security clearance**

Must be able to obtain Baseline

**Job details**

**Key duties and responsibilities**

**Key Responsibilities**:
The main responsibilities of this role are:

- Lead cross-functional coordinate to ensuring timely delivery of outcomes and effective resource allocation.
- Identify, manage, and resolve interdependencies and delivery risks to maintain momentum and alignment with project timelines.
- Build and maintain effective relationships with internal and external stakeholders to support delivery objectives and foster collaboration.
- Ensure consistent alignment between delivery teams and stakeholders to uphold project goals and strategic direction.
- Proactively identify and remove delivery impediments to enable team productivity and progress.
- Facilitate solution governance processes, including approvals and escalations, in accordance with organisational processes.
- Prepare and coordinate reporting deliverables on behalf of the project team, ensuring accuracy and relevance for decision-making.
- Facilitate agile ceremonies and delivery events to maintain team focus, cadence, and continuous improvement.
- Maintain disciplined documentation practices, including backlog refinement, risk and issue tracking, and impediment management.
- Represent the team in DAFF program planning forums as required, ensuring delivery priorities are communicated effectively and aligned with broader program objectives.

**Skills and Experience**:

- Proven experience in coordinating design and architecture activities and managing multiple teams to deliver complex projects.
- Skilled in identifying, assessing, and mitigating risks, identifying opportunities, and removing blockers.
- Experience facilitating agile events and coordinating technical refinement sessions.
- Experience coordinating design workshops and bringing technical stakeholder together.

**About the team**

The Digital ID and Account team is instrumental in transforming and modernising the digital landscape at the Department of Agriculture, Fisheries and Forestry (DAFF). Our team is the custodian of an enterprise capability comprised of multiple platforms and products that enable contemporary digital identification, authentication, authorisation and relationship management supporting critical Australian exports, imports and biosecurity functions. We are a genuinely multi-disciplinary team delivering digital value at scale, from concept ideation, through service design, to shipping systems for public use and even to providing operational support to our products, platform and users. We are also overseeing the development of the first enterprise policy and framework guiding the consumption of digital ID for DAFF. We collaborate closely with various stakeholders, both internally and externally to share insights and deploy innovative solutions, prioritising data and cyber security alongside user experience. This includes the establishment of an operational capability to ensure the successful onboarding of new services and the continuous improvement of existing ones.

**About the project**

The Digital ID and Account team is involved in multiple key programs of work centred around digital transformation and improvements to existing services. Each of these programs require their own unique solutions, utilising the skills and expertise of the team. The team’s efforts are crucial for supporting many relying services inside these programs and ensure the successful uplift of our products that are required to support change.

**About the organisation**

The Department of Agriculture, Fisheries and Forestry (DAFF) is a key Australian government agency responsible for enhancing the country's agricultural industries and trade, managing biosecurity risks, and ensuring the sustainable use of natural resources. DAFF's mission is to support the productivity, competitiveness, and sustainability of Australia's agriculture, fisheries, and forestry sectors.

**Criteria**

**Essential criteria**

**Weighting**

1. Demonstrates ability to lead and coordinate cross-functional teams to deliver outcomes on time and within scope, while effectively managing interdependencies and resource allocation.

20%

2. Demonstrated experience resolving complex issues, removing blockers and impediments in project delivery.

20%

3. Proven ability to meet objectives and timeframes in a complex digital transformation program within government.

20%

4. Proven ability to build and maintain productive relationships with internal and external stakeholders, ensuring