Operation Supervisor

**About the Role** An exciting opportunity has become available for an Operations Supervisor to lead our operations at our Redbank Mega-Station**. **This crucial role will be responsible for handling all TNT/FedEx products with a major focus on domestic priority and international freight. Your focus will be to drive operational excellence by managing and controlling aspects of the operations whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of operations/logistics, sales, industrial relations and contemporary leadership principles are important. **What you'll be working on** - Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximise customer satisfaction, employee satisfaction and team productivity. - Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs. - Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention - Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost - Ensure continuous improvement and share best practises implementation - Initiate and Implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost - Explore opportunities to improve service level in the most cost-efficient way - Ensure all resources are focused to achieve high quality service performance - Ensure staff are trained identifying training needs and implementing programmes and people development strategies - Monday to Friday with some rotation of hours into the weekend/s **Experience** - Experience in a similar role - MR License holder - Knowledge of the business levers, processes, structures and finance - Good knowledge of Operations processes and related technology - Understands communication requirements in a multi-cultural environment. - Proven experience and knowledge in effective training, coaching and people management practices, including leadership development - People management experience, preferably gained from Operations role **The Benefits** - Lead a team of dedicated drivers - Training & continuous learning opportunities available - Attractive base salary + super + mobile - Uniform provided - Free Parking and easily located station -> based in Redbank, post code 4865 **The Culture** We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams. **The Company** FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories. As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia **Equal opportunities statement** We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.