Operations Manager

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**About the role**

An exciting opportunity has become available for an Operations Manager (BULK) to lead our Bulk team at our Redbank Mega station. This crucial role will be responsible for leading a team in handling all Fedex products with a major focus on domestic priority and international freight. Your focus will be to drive operational excellence by managing and controlling aspects of the bulk fleet/couriers/drivers whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of fleet operations/logistics, sales, industrial relations and contemporary leadership principles are important.
- Lead, motivate and empower a team of Supervisors and Couriers through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
- Analyse day-to-day results and take action to meet the station targets for service quality, loss and damage reduction, at optimum costs.
- Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
- Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
- Ensure continuous improvement and share best practices implementation
- Initiate and Implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost
- Explore opportunities to improve service level in the most cost-efficient way
- Ensure all resources are focused to achieve high quality service performance
- Ensure staff are trained identifying training needs and implementing programmes and people development strategies

**Experience Required**
- Knowledge of optimisation processes
- Knowledge of the business levers, processes, structures and finance
- Good knowledge of fleet/courier/driver management processes and related technology
- Understands communication requirements in a multi-cultural environment.
- Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
- Professional certification or equivalent level of experience
- Three to five years people management experience, preferably gained from Operations/warehouse/factory role

**The benefits**
- Lead a team of dedicated Couriers/Drivers
- Competitive base salary + super + mobile
- Convenient and easy to find location, based in Redbank, postcode 4301
- Supportive internal network to provide encouragement and assistance
- Excellent Career Progression opportunities with a global organisation support by free extensive in-house training programs and paid tuition assistance
- Rewards and recognition programs
- Special employee discounts on computers. electronics, health insurance, travel packages and much more

**Equal opportunities statement**

**We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.