Student Success Coordinator

2 weeks ago

Sydney, Australia IDP Education Ltd Full time

With dominant global operations placing students into academic institutions across Australia, NZ, USA, UK & Canada, and English testing & training facilities located across the world, IDP is a global leader in international student education. Our 5,500 team members based around the world understand that our services change lives - not only of our customers, but their wider communities._ _By combining empathy, trusty, honesty and professional expertise with digital excellence, we create launch pads for our customers to achieve global success. A job with IDP offers you a truly fulfilling career with endless opportunities._

**POSITION PURPOSE**

On offer is an exciting opportunity for a Student Success Coordinator to join the Australian student engagement team.

Support & contribute to the development, delivery, and management of virtual and face2face student activities & events with the goal of driving local awareness, student loyalty and retention amongst onshore students.

We are open to applicants based at Sydney and Melbourne.

**RESPONSIBILITIES**
- Support the preparation & delivery of virtual and face2face student engagement activities & events.
- Manage and grow a newly launched online student Facebook community with responsibility for member growth & online engagement.
- Lead and grow the IDP student ambassador program.
- Assist with the preparation of customer loyalty marketing, promotional and communication campaigns.
- Liaise with internal marketing teams and stakeholders ensuring messaging and collaboration between teams are facilitated and aligned.
- Engage with students regularly, positively promoting IDP messaging, helping to grow awareness throughout student communities.
- Administer frequent reporting and tracking of rewards, event registrations and attendance.
- Regularly review results and outcomes from activities with relevant internal & external stakeholders to identify opportunities for enhancement and new ideas.

**To be successful in this position you will possess**:

- Experience successfully undertaking administration and operations responsibilities within a team environment.
- Confident English writing & communication skills.
- Stakeholder agility with the ability to work collaboratively across various teams.
- High attention to detail with effective organisation and planning skills.
- Innovative, creative & proactive attitude with an affinity for student experience and customer engagement.
- Confident ability to collect; interpret data to produce meaningful reports.
- Willingness to learn and use marketing technology, customer acquisition tools, customer tracking & analytics platforms.

**The following events and marketing experience is highly regarded (but not essential)**:

- Proven experience growing an engaged online community; Online Facebook group; or Online community following etc.
- Experience assisting with marketing campaigns or events across various channels including: Face2Face; virtual; social media; digital; network partners.
- Experience preparing marketing content and promotional assets.

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