Student Success Officer

2 weeks ago

Sydney Olympic Park, Australia Peak Management & Consulting Full time

Established & reputable online education provider
- Flexible working arrangements
- Supportive & Collaborative workplace culture

**THE COMPANY**
An online education provider who is all about their people; staff and students alike Located in Sydney Olympic Park with flexible working arrangements

**THE OPPORTUNITY**
This important role will work within the Student Services team to help support students across their studies to maximise their potential towards the completion of the qualification they are studying.

**Key Tasks include**:

- Acting as the first point of contact, providing high level, professional customer service
- Respond to student enquiries through inbound and outbound calls
- Own a portfolio of students. Build meaningful relationships through quality conversations and establish yourself as the go-to for all their study support needs (studies, payments & career goals)
- Provide a collaborative, solutions-focused approach to your students
- Monitor student engagement, enrolment and academic achievement
- Work to student progression, completion and retention targets, potential to earn incentive bonuses yearly based on performance
- Meeting and exceeding individual KPI targets in relation to stakeholder contact and student success;
- Implementing and maintaining quality assurance systems, to ensure all quality and compliance requirements are met and exceeded within the department;
- Ensuring the accurate and efficient use of systems including CRM, VETtrak and LMS

**ABOUT YOU**
A positive, energetic individual with a can-do attitude who can create and foster close working relationships with all key stakeholders. Strong background in sales, high-level customer service skills and a good working knowledge of supporting students throughout their studies.

**Skills, Experience & Qualifications**:

- Proven ability to effectively work within a customer service or call centre environment, preferably within the RTO/VET sector;
- Experience and proven record of meeting and exceeding targets/KPIs;
- Strong data quality and administration experience
- Highly developed time management and multi-tasking skills
- Comfortable working in systems such as CRM / LMS and Student Management Systems (highly desired);
- Able to effectively engage with a diverse range of internal and external stakeholders with professional communication (verbal & written)
- Ability to handle fast paces and high-pressure situations without compromising professional demeanor and quality of customer service.

**WHY JOIN US?**
- Our culture makes Kirana Colleges who we are - Unique We are all about fun, collaborative and supportive environments. We are accountable and successful as a team
- Supportive leadership team that invests in all team member’s growth and development, both professionally and personally.
- Health and Wellbeing program and initiatives - our people are important to us
- Competitive salary package including incentives/bonuses
- Easy access to public transport, cafés / restaurants and parks
- Travel subsidy available for the days worked in the office

**We believe you can change the world by starting with yourself.

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