Digital Channel Manager

Salary + annual bonus + performance reviews
- Senior Leadership opportunity in our Consumer Sales team
- Melbourne based

**Working for us**

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

**About the role**

As a Senior Leader in the Consumer Sales team, our Digital Channel Manger is responsible for setting the overall sales strategy and sales execution that drive transformational growth in acquisition of new customers and retention of existing customers across the digital sales channel.

This role will work in a collaborative way with all areas of the business to help achieve the sales target whilst delivering an exceptional customer experience.

**Key responsibilities**
- Help prioritise across the delivery schedules to ensure the most impactful things are delivered first.
- Ensure all activities are compliant with all relevant National and State compliance and regulatory requirements, as well as Origin's standards and expectations of customer experience.
- Maximise digital conversion by prioritising investment in customer experience, journeys and offerings in the various digital assets (website, MyAccount
- Clearly articulate and translate vision and embed into teams; Foster openness and transparency; Concisely summarise the facts of a situation including the outcomes and actions taken.

The business benefits this role will deliver are:

- Drive strong digital sales growth.
- Growth in the quality and quantity of the Origin customer base through improved digital performance (visitation, engagement, conversion and NPS)
- Help deliver an improved set of commercials for digital. Lower cost per sale and higher customer lifetime value

**Skills & experience**
- 5 years management experience with experience leading virtual teams
- Exceptional business and commercial acumen demonstrated understanding of issues associated with management of customer segments, significant proven experience in digital.
- Strategic thought leadership, demonstrated ability to facilitate Innovation, develop strategies and plan and implement new ideas.
- Continuous improvement focus to drive business outcomes, ability to develop appropriate metrics and reporting, and create a risk and compliance culture.
- Exceptional and in-depth customer-centric stakeholder management, influencing and negotiating skills and making decisions based on customer information and customer expectations.

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**Benefits**
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week.
- Competitive salary + annual performance bonus + performance-based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.

If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**A great team to join**

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Origin's **Retail** business is Australia’s leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.

As we continue to build a simpler, smarter and more engaging business for the future, we’re looking for people who are passionate, curious and customer focused. People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.

**Origin. Good energy**

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy.

For more information contact: Allison Wright - 0396598120, quote Requisition ID: 84552

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.