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Rostering / Scheduling Coordinator

3 weeks ago

Carrum Downs, Australia SAI Home and Community Care Full time

Work with a supportive, caring team in an established business
- Free parking, great location and public transport accessible
- Opportunity for growth and development

**About the Role**

Reporting to the Rostering manager, the Rostering & Scheduling officer role focuses on delivering outstanding person-centred support to our clients, through building meaningful relationships with clients, their families and our support team. This role is responsible for ensuring that clients are receiving the care and support that they need to live the life that they choose.

Within their role, they must demonstrate high levels of customer service accordingly. No two days will be the same in this role Primary duties include:

- Meeting customer satisfaction levels with clients, customers, and field staff
- Implement client service responsibilities in line with package or customer/client
- Coordinating services within business guidelines
- Communications, including interaction with internal and external stakeholders in a customer-centric and efficient manner

**About You**

You are a passionate and self-driven rostering professional with experience in a rostering and scheduling role. You have a genuine desire to provide the best quality service to all stakeholders and are comfortable dealing with a range of priorities.

Your information technology skills are evolving, and you are comfortable adapting to new systems and processes. Above all, you enjoy being challenged and enjoy being part of a positive working culture.

**Other Eligibility Criteria for the role**:

- Current police check (within the last 6 months)
- Covid-19 Vaccination Certificate
- NDIS worker’s screening check (can be organised upon hiring)

**SAI Home and Community Care** is a Melbourne-based boutique home and community care provider that services in the South-eastern and Mornington peninsula regions. We have served our local community providing personalised care services for over 45 years. We focus on building strong connections with our employees and clients. At SAI, we don’t see our roles as a job, but as a career that can bring a purpose in life through the work that we do.

**How to apply