Workforce Coordinator

2 days ago

Carrum Downs, Australia SAI Home and Community Care Full time

At SAI Home and Community Care, we’re all about people. Every visit, every conversation and every small act of care matters and we know that starts with our incredible support workers.

As our **Workforce Coordinator**, you'll be responsible for the day-to-day support and coordination of a designated group of Support Workers. You’ll act as their first point of contact — managing queries, ensuring compliance, and supporting their operational needs. You'll also play a key role in workforce administration and process improvement.

**About the role**
- Be the primary point of contact for your group of support workers, offering support and guidance.
- Maintain a schedule of regular check-ins with team members.
- Ensure compliance with policies, training, and appraisals.
- Manage day-to-day admin tasks including inbox management, payroll checks, and workforce documentation.
- Escalate key issues, trends, or feedback to relevant stakeholders.
- Contribute to the continuous improvement of internal systems and coordination processes.

**What you'll bring**
- Excellent interpersonal and communication skills — you're approachable and solutions-focused
- Proven experience in a high-volume coordination, HR, or compliance role.
- Strong attention to detail and excellent organisational skills.
- Ability to manage competing priorities and deadlines.
- Experience with workforce systems, spreadsheets, and databases.
- A passion for supporting frontline teams and improving processes.
- Experience in the care, disability, or community services sector is a plus.

**Why join Sai Home and Community Care?**

You’ll be part of a passionate, supportive team working to make a genuine difference in people’s lives. We offer:

- Be part of a team that values care, honesty and connection
- Employee benefits including discounted health insurance retailer discounts and EAP
- Help shape how we support and uplift our frontline workers
- Join a supportive environment where good people do good work

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