National Feedback Officer

1 week ago

Surrey Hills, Australia ONCALL Group Australia Full time

2/660 Canterbury Road, Surrey Hills, VIC, Australia, 3127
Full time

Our mission is to Deliver Peace of Mind, improving lives in an inclusive, connected way. We stand for human rights, a Zero Tolerance approach to harm, abuse and neglect, child safety and promoting independence. We attract and retain the best people because each person we support deserves the best.

Reporting to the National Safeguards Manager, this role will see you bring your industry experience and qualifications to handle all kinds of feedback related to our services, ensuring the highest possible standard of support is achieved.

In addition to responding to all complaints and feedback, you will conduct investigations, recommend action and contribute to a culture that put’s the client’s voice at the centre of everything we do.

**About the role**:
Receive and manage feedback and complaints from the people we support, their families, and carers.
Conduct thorough investigations into complaints, maintaining a fair and transparent process.
Collaborate with relevant teams to implement resolutions, ensuring improved service delivery.
Provide guidance and support on the feedback and complaints process.
Monitor trends and identify areas for improvement, contributing to service enhancement initiatives.
Maintain accurate records and report on feedback and complaints data as required, this includes external regulatory bodies, including the NDIS Quality & Safeguards Commission.
Promote a culture of continuous improvement and person-focused service delivery.

**About you**:
Qualifications in a relevant field (e.g., social work, psychology, disability studies)
Understanding of the NDIS framework and relevant legislation.
Ability to maintain confidentiality and handle sensitive information with discretion.
Excellent communication and interpersonal skills
Empathy and a commitment to improving the lives of people with disabilities.
Strong problem-solving and conflict resolution abilities

**ONCALL Culture and Benefits**:
Aside from being a growing organisation, ONCALL is able to offer a wide range of employee benefits including:
Supportive and values-driven organisational culture.
A manager that will mentor and drive your learning.
Contribution and recognition to the ongoing improvement of our services

Does this sound interesting?

APPLY NOW If you would like to have an initial confidential conversation, you can call ONCALL Recruitment on 1300 962 468.

ONCALL Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

  • Project Officer

    6 days ago

    Surrey Hills, Australia Continence Foundation of Australia Full time

    12 month contract, full or part time - Salary Packaging - National Peak Body - Not for profit organisation - Play a key role in delivery flagship health promotion projects The Continence Foundation of Australia supports Australians affected by, or at risk of, bladder and bowel control problems and acts as an advocate for their interests. As the national...

  • Critical Reporting Lead

    1 week ago

    Surrey Hills, Australia ONCALL Group VIC Full time

    **ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.** We take pride in employing people who share our commitment and passion for putting the client at the centre of every decision we make and delivering quality...

  • Billings Officer

    2 days ago

    Surrey Hills, Victoria, Australia Oncall Group Australia Full time $60,000 - $90,000 per year

    Full time - Surrey HillsONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.ONCALL is currently seeking a Billings Officer - NDIS Specialistto join our national finance team, based at our head office in Surrey Hills. In...

  • Rostering Officer

    2 weeks ago

    Surrey Hills, Australia ONCALL Group Australia Full time

    2/660 Canterbury Road, Surrey Hills, VIC, Australia, 3127- Full time**ONCALL SACARE Group Australia is a leading provider in Disability and Community Support Services. Our vision is to be nationally recognised as the leading integrated community service provider, empowering people to live their best lives.** **The Job**: We currently have a Head Office...

  • Billings Officer

    3 days ago

    Surrey Hills, Australia ONCALL Group VIC Full time

    **ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.** ONCALL is currently seeking a Billings Officer - NDIS Specialist**to join our national finance team, based at our head office in Surrey Hills. In this full time...

  • Billings Officer

    3 days ago

    Surrey Hills, Australia ONCALL Group Australia Full time

    Full time - Surrey Hills**ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.** ONCALL is currently seeking a Billings Officer - NDIS Specialist**to join our national finance team, based at our head office in Surrey...

  • Ict Support Officer

    2 weeks ago

    Surrey Hills, Australia RTG Reflex Technology Group Full time

    IT & Telecomms - Help Desk / Support - TAS Other - Permanent / Full Time 8/9/2025 - Shape the future of education with purpose-driven innovation - Work hands-on with cutting-edge tech across diverse platforms - Fuel your growth with endless learning and upskilling opportunities - Are you passionate about technology and eager to make a real...

  • Executive Level 1

    1 week ago

    Surrey Hills, Australia Australian Government Full time

    Executive Level 1 - $116,418 - $132,777 - Woden, ACT - Paramatta, NSW - Surrey Hills, NSW - Melbourne, VIC - Brisbane, QLD Several EL1 vacancies for policy officers looking to shape Australians health and aged care system. **Positions Duties** An Assistant Director role in the Branch could be responsible for undertaking the following tasks: - Working...

  • Chief People Officer

    2 weeks ago

    Surrey Hills, Australia deliberatepractice Full time

    Diverse, national for-purpose organisation - Growth & transformation agenda - Strategic & hands on An organisation that is highly regarded and at the forefront of the sector, our client is poised for an exciting next chapter. Providing a range of services across a multi-state footprint, they have a well-defined new strategy, led by their recently...

  • Billings Officer

    2 days ago

    Surrey Hills VIC, Australia ONCALL Group VIC Full time $60,000 - $80,000 per year

    ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.ONCALL is currently seeking a Billings Officer - NDIS Specialistto join our national finance team, based at our head office in Surrey Hills. In this full time role you...