Ict Support Officer

IT & Telecomms
- Help Desk / Support
- TAS Other
- Permanent / Full Time

8/9/2025
- Shape the future of education with purpose-driven innovation
- Work hands-on with cutting-edge tech across diverse platforms
- Fuel your growth with endless learning and upskilling opportunities
- Are you passionate about technology and eager to make a real difference?_

We’re offering an exceptional opportunity for a client-focused** ICT Support Officer (On-site)** to join a vibrant secondary college community.

This isn’t just a role—it’s a chance to combine your technical expertise with your ability to build strong relationships, solve challenges, and deliver outstanding support in a dynamic and rewarding environment.

**About the Role**
**In this role, you’ll provide technical support and troubleshooting while building lasting relationships with clients and team members. Your day-to-day responsibilities will include:

- Providing frontline ICT support to staff and students, including troubleshooting, service desk ticketing, and escalation where required.
- Assisting with the maintenance and administration of the school’s ICT systems, including end-user devices, classroom technology, and network services.
- Supporting the deployment, configuration, and day-to-day use of **Google Workspace for Education** (Docs, Sheets, Slides, Classroom) alongside **Microsoft Office 365** tools.
- Providing technical support for mail systems (Gmail/Exchange), SharePoint, Teams, web platforms, VOIP, and backups.
- Assisting with the monitoring and resolution of system alerts, ensuring mínimal disruption to teaching and learning.
- Participate in IT projects, including rollouts, upgrades, and cloud-based implementations, under the guidance of the senior staff.
- Contribute to cyber security awareness by following RTG’s best practice standards and policies.
- Document support activities and contribute to knowledge sharing within the team.

**What You Bring**

We’re looking for a motivated and service-oriented ICT professional who enjoys solving problems, supporting users, and working as part of a collaborative team.
- **2-3 years' experience**in Level 1/2 technical support, with a focus on documenting, monitoring, and resolving issues promptly.
- Experience providing ICT support across service desk operations, troubleshooting, and escalations.
- Working knowledge of Google Workspace for Education and Google Cloud services, with additional exposure to Microsoft Office 365 and Azure.
- Familiarity with systems administration, enterprise security practices, LAN/WAN networking, and device management.
- Practical experience resolving technical issues across desktop, mobile, and cloud platforms.
- Strong communication and interpersonal skills, with the ability to support both staff and students effectively.
- Experience with Synergetic and Schoolbox is desirable but not essential.
- Previous experience working with a managed services provider (MSP) is advantageous but not essential.
- A current, valid **Australian driver’s license** and access to your own car.

**Preferred Skills**
- Strong **critical thinking** abilities to diagnose and resolve issues with precision.
- Prior experience in a **client-oriented role**, showcasing a proactive and solution-driven approach to customer support.

**Why join us?**
**We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We support our people in their lives and understand there are things other than work on their minds.
- One of our strategic pillars is to expand our people’s careers and responsibilities as they grow and continue to develop.
- We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more

**Who is Reflex Technology Group?**

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that _we can make a difference/ an impact on something meaningful - technology is the enabler, not the outcome._ Our focus is on people and what they want to achieve, and then how we can collaboratively develop a plan forward.

**_Become part of our dynamic team and help us drive strategies, solutions, and support that ensure our customers have the