Critical Reporting Lead

2 weeks ago

Surrey Hills, Australia ONCALL Group VIC Full time

**ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.**

We take pride in employing people who share our commitment and passion for putting the client at the centre of every decision we make and delivering quality services at all times.

We are seeking a **Critical Reporting Lead** to join our National Quality, Compliance & Risk team This pivotal role will lead ONCALL’s national approach to critical incident, feedback, and restrictive practice reporting across our Disability, Aged Care, and Child, Youth & Family services. **This role can be based at our VIC, QLD or SA office.**

**What we can offer you**:

- Monthly celebrations to acknowledge the work ONCALL does
- Birthday leave
- Access to our Employee Assistance Program
- A collaborative and values-driven team
- The opportunity to lead safeguarding and compliance initiatives that make a real difference

**What you will be doing**:

- Lead national incident and restrictive practice reporting in line with NDIS, SIRS, and state-based requirements (VIC, QLD, SA)
- Coordinate serious incident escalation and act as the central contact for safeguarding alerts
- Oversee compliance with statutory timeframes and lead improvement strategies
- Manage the Serious Incident Response Team (SIRT) and lead investigations into high-risk incidents
- Deliver training and mentoring on reporting standards, documentation, and root cause analysis
- Analyse trends and produce executive-level reports to inform risk mitigation and continuous improvement
- Champion a safeguarding-first mindset and uphold confidentiality and whistleblower protections

**What we need from you**:

- Proven experience in compliance, incident reporting, or risk management within disability, aged care, or child protection
- In-depth understanding of NDIS, SIRS, and restrictive practice reporting across VIC, QLD, and SA
- Demonstrated experience leading investigations and engaging with statutory authorities
- Strong data analysis and reporting skills
- High-level written communication and system literacy
- Qualifications in Human Services, Social Work, Compliance, or Risk Management (desirable)

**Sound Interesting? APPLY NOW** as this opportunity won’t last

We will be reviewing resumes as they are received. We are so proud of the work we do
- and you will be too.

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

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