Customer Service Manager

2 days ago

Chatswood, Australia Bank of Queensland Full time

**About the Role**
- Join the BOQ team: Owner Managed Branch - Chatswood Location
- Exciting opportunity to take the next step in your career development
- Full time position & public transport accessible

As the Customer Service Manager, you will provide excellence in customer service while focusing on the branch compliance and achieving business growth for retail lending. Working closely with the Branch Manager to lead, motivate and coach the service team to deliver superior customer service and achieve the Branch targets.

As the Customer Service Manager, you will relish the opportunity to enhance team performance and productivity, achieve quality and compliance requirements and effectively manage and develop staff.

Your key responsibilities will include:

- Focusing on and ensuring that all operational complaince obligations for the branch are met
- Assist the Owner Manager to develop and implement strategies to generate targets in order to build customer relationships.
- Achieve and maintain the highest level of personal customer service to achieve a high level of client retention and maintain strong credit quality.
- Supervise and coordinate the branch service team on a daily basis
- Analyse workloads to ensure effective rostering of the branch to meet customer needs
- Act as a role model to coach the Service team to achieve their best performance and deliver unmatched customer service.
- Proactively develop and maintain face to face relationships with internal and external customers.
- Identify and act on lending requirements of customers, managing their expectations throughout the process

**About you**

As an experienced Customer Service Manager, you will demonstrate proven experience in a similar role, and thrive in a customer centric environment. Further, you will demonstrate:

- Previous banking experience within a retail environment (preferred)
- Proven experience in consumer lending is advantageous
- Working knowledge of Windows programs
- Excellent verbal communication skills

This is a fantastic opportunity to develop your career at BOQ, meet new people and join a motivated team of professionals.

**About Us**
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks.

**Our Benefits**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02529

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