Administration and Accounts Officer

**About Us**

LuddaCare provides personalised care to ensure our Participants have the liberty to make their own choices, and access services provided by their preferred service provider. We understand life story, values, culture, interests, and beliefs and therefore, endeavour to have a strong connection between consumers and their community by guaranteeing Participant’s enjoy greater safety, independence, and an enhanced quality of life.

We also stive to ensure our participants are supported with the utmost respect and dignity. Our assessment process and care consider everyone’s culture, diversity, and beliefs. Plan of care is at the control of each Participant to ensure they can access support services that are culturally respectful and suits their preferences.

NDIS provides a platform that enables people with disability choice and control. We provide that individualised support care quality support to achieve personal goals.

**Mission**:
To provide the highest quality Compassionate Disability Service to our Participants and their families, through comprehensive care services anchored in exceptional support networks.

**Vision**:
To be a disability service provider that places a trusted niche in the community built on a strong support networks and relationships.

**Categories of Support**:

- Accommodation
- Assistance in Life stage Transition
- Community Nursing
- Community and Day Centre Services
- Assistance with Travel, Transport and Personal Activities
- Social and Community Participation

**Administration and Accounts Officer Role**

**Position Purpose**:
We are seeking an experienced professional, enthusiastic and motivated individual, who is to provide a high level of administrative and accounts support to the LuddaCare Disability Service requirements. This is a critical position that requires effective communication, efficiency with an eye for detail, and an ability to engage and support participants and key stakeholders. Acting in a professional manner and maintaining confidentiality, rights, privacy, and dignity of participants and families.
- Professional Team Environment
- Hybrid Work Options available
- Long-term Career Opportunity
- Immediate Start

**Role Specific**:

- Prompt referral of incoming inquires through to the appropriate team member and supporting them with further administrative tasks as required.
- Assisting with monthly reporting in line with NDIS Standards and Regulations
- Assisting with scheduling of meetings and booking requirements
- Supporting the organisation and management of the head office space
- Monitor Safe work practices, assist staff with problems and recommend actions.
- Assisting Accounts with
- Support Management to ensure Mandatory Training requirements are up to date.
- Ad-hoc administrative support for Ludda Care as required and requested to support the evolving needs of the service.

**All Employees**:

- Comply with LuddaCare Policies and Procedures, as amended from time to time and available upon request.
- Demonstrated cultural sensitivity when working with diverse backgrounds.
- Reporting of incidents or near misses that may impact on safety
- identification and prevention of risks in line with the NDIS Standards and Practices and WorkSafe.
- Maintain privacy and confidentiality of Participants, families, and business operations.
- Participate in annual performance discussions, including internal and external education programs training, and demonstrated commitment to improving professional performance and development.
- Commitment to Ludda Care values and compliance with the Code of Conduct

This is an excellent opportunity for an experienced and highly motivated individual to join a growing business and make a difference in the lives of those living with a disability.

**Selection Criteria**

**Essential Knowledge and Skills**:

- Demonstrated excellent, effective, and appropriate verbal, written and interpersonal communication techniques with strong organisational skills.
- Advanced computer literacy
- Microsoft Office Suite, search engines, databases, keyboard skills and proficient use of operating systems.
- Strong organisational time management skills and ability prioritise work requirements.
- A solution focussed attitude, ability to use initiative and flexibility to manage multiple tasks and conflicting priorities in a rapidly changing environment.

**Experience and Qualifications**:

- Preferred Certification in Administration, Business, Accounting, Disability or similar
- Minimum three years’ experience as an Administration Officer, Office Assistant, or relevant role
- Experience in the Disability Sector (preferred but not a requirement)
- Demonstrated experience in continuing professional development.
- Understanding of National Disability Insurance Service (NDIS)
- Current Victoria Drivers Licence
- Current NDIS Screening Check
- Current Working with Childrens Check

If you enjoy working with a great team and have a passion for