El1 Service Designer

9 hours ago

Geelong, Australia HAYS Full time

Service Designer || 12 month Contract || Hybrid Work arrangement

**Your new company**

Your new company is an independent statutory agency that is responsible for implementing the disability scheme, which will support a better life for hundreds of thousands of Australians.

Must be an Australian Citizen

Duration - 12-month contract

Location - Richmond/Geelong

**Your new role**

The EL1 Service Designer is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems.

**Responsibilities**
- Researching and identifying insights contributes to agency's understanding of information.
- Co-creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Co-creating and co-facilitating process design improvements.
- Overseeing end-to-end service experiences in line with the Digital Service Standard.

**What you'll need to succeed**
- Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
- Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas.
- Engaging an individual in developing and committing to an action plan that targets specific behaviours, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.

**What you'll get in return**

You will play a key role in a major project within this organisation and will significantly improve the lives of all Australians.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2828646

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