Service Design and Innovation Lead

3 days ago

Geelong, Australia City of Greater Geelong Full time

**Service Design and Innovation Lead**:
**Job no**: 500100
**Work type**: Permanent Full Time
**Classification**: Band 8 - Commencing at $122,040 pa
**Categories**: Business Strategy & Improvement

**About the role**
In this role, you will lead the City’s approach to service design and innovation, partnering with leaders to guide redesign initiatives, deliver measurable community value, and embed innovation practices across the organisation. You’ll run the Innovation Hub, build capability, and support service owners to turn insights and ideas into meaningful outcomes.

** Work type**: Permanent, Full-Time.
**Classification**:Band 8 Commencing at $ 122, 040 pa plus super.

Key responsibilities include:

- Leading service innovation projects and embedding human-centred design methods.
- Operating the City’s Innovation Hub, facilitating workshops, and enabling idea generation.
- Providing expert advice to service owners and senior stakeholders.
- Evaluating innovation initiatives and reporting measurable outcomes.
- Partnering across the organisation to drive continuous improvement and customer value.

**About you**
To be successful in this role, you will have a degree-level qualification in design (service, product, or experience design), innovation, public policy, business, or related field, or equivalent relevant experience.

Essential Experience:

- Knowledge of relevant legislation and practices related to service design and improvement ensuring compliance and effective strategy implementation.
- Strong leadership and stakeholder engagement skills, with the ability to influence, coach, and collaborate at all levels.
- Demonstrated capability to lead projects, facilitate workshops, and support change initiatives.
- Excellent problem-solving, communication, and presentation skills.

** Child Safety Responsibilities**
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

** Diversity and Inclusion**

** We are the City**
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

** Applications and Enquiries**

Enquiries:
_ We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared._

LI-Hybrid

**Advertised**: 10 Nov 2025 9:00 AM AUS Eastern Daylight Time
**Applications close**: 23 Nov 2025 11:55 PM AUS Eastern Daylight Time

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