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Service Desk Analyst

2 weeks ago

Sydney, Australia Globant Commerce Studio Full time

**Company Description**
Globant’s Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.

As an award-winning partner of enterprise-class platforms: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.

Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.
- Respond to requests for technical assistance in person, via phone, communication channels
- Diagnose and resolve technical hardware and software issues
- Advice user on appropriate action
- Follow standard help desk procedures
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Stay updated with system information, changes, and updates
- Security oriented
- Maintains the office environment: Performs repairs, monitors building systems, manages space allocation, oversees vendors, and coordinates office moves.
- Provides logístical support: Manages office supplies, assists with events, acts as a point person for mail/shipping and visitors, and responds to facility issues.
- Ensures safety and well-being: Maintains fire/disaster plans, coordinates with building management, and trains new staff.

**Qualifications**
- 1-3 years of experience in a related IT support role.
- Intermediate knowledge of Mac OSX, Windows 11, and Linux operating systems.
- Intermediate knowledge of hardware components and troubleshooting.
- Intermediate software troubleshooting skills.
- Customer service orientation: Ability to interact with users in a friendly, helpful, and professional manner.
- Problem-solving: Ability to identify, analyze, and troubleshoot technical issues to resolution.
- Problem analysis: Skills to gather information, define problems, and develop solutions.
- Team interaction: Ability to collaborate effectively with colleagues and other departments.
- Advanced written and oral communication skills in English.

**Good to Have Skills**:

- ** Technical Skills**:

- Intermediate knowledge of networking concepts and VPN technologies.
- Intermediate knowledge of mobile device management platforms like Intune and Jamf.
- Intermediate knowledge of virtualization (VC) technologies.
- Advanced skills in cloning and imaging devices.

**Additional Information**
✔Multiple learning opportunities and Professional Certification Programs

✔Working as a part of a Global team in a Multicultural Environment

✔Gifted Birthday Leave

✔Rewarding Compensation Package

**Dare to be different